About Us
Our People
- Derek Roberts, Chief Executive Officer
- Steve Schmidt, Principal & Vice President Client of Development
- Terri O'Halloran, Vice President Client Development and Engagements
- Joyce Hames, Vice President of Client Development
- Brian Snader, Vice President Client Development
- Julie ann Wessinger, National Director of Client Performance Strategies
- Dave Larter, Client Solutions Director
derek roberts, chief executive officer
Mr. Roberts has a Masters in Business from
Steve Schmidt, principal & Vice President Client Development
Steve Schmidt is Principal & Vice President of Client Development for Integrity Solutions, a 40 year old performance improvement company that specializes in changing the way organizations acquire and retain loyal customers.
Since joining Integrity Solutions in 1996, Steve has played a significant business development role including managing several key strategic account relationships such as Franklin Templeton, Benco Dental, Richmond American Homes, Popular Financial and Hunter Douglas. As a top performing sales person, Steve has consistently distinguished himself with Presidents Club honors, and in 2003 he received the Spotlight Award, in recognition of his integrity, ethics and teamwork. Steve is also a member of the Integrity Solutions Ownership Team, helping guide strategic direction and focus for the company.
Prior to joining Integrity Solutions, Steve enjoyed 11 years with Franklin Covey/Time Systems. As Director of Key Account Strategies, he focused on developing and implementing revenue generating tools and programs. Steve played a key role in orchestrating the post merger consolidation of the Stephen Covey and Franklin Quest sales operations and sales teams.
Steve currently serves on the Board of SMT (The Professional Society for Sales & Marketing Training). Since 1940, the SMT association has been a leading resource and authority, dedicated to accelerating business results for its member organizations by improving sales performance. Active involvement in ASTD (American Society of Training & Development), Training Directors Forum and other industry networks help keep Steve current on trends and resources to best serve his internal and external clients.
Steve’s broad scope of sales process and sales operations expertise combine to provide insightful and result-producing solutions for those he works with. Steve has an undergraduate business management degree from the University of South Dakota and an MBA from the University of Phoenix. He currently resides in Mesa, Arizona with his wife and two daughters.
Terri O'Halloran, Vice President Client Development and Engagements
Terri O’Halloran is Vice President of Client Development & Engagements for Integrity Solutions, a 40 year old performance improvement company that specializes in helping clients create value for their customers. Terri has over 20 years of experience
in leadership, coaching, consulting and building high performance cultures.
In her role as a senior business consultant, Terri partners closely with clients to strategically plan, implement, measure and sustain high impact solutions to increase employee engagement and achieve bottom-line results.
As a result of these initiatives, clients have improved customer/member loyalty, increased Net Promoter Scores, accelerated bottom-line results, impacted recruiting and retention of high performers, and created highly customer-centric cultures. Some of Terri’s client partnerships include: AAA, Boeing Employees Credit Union, Farm Bureau, Pacifi c Life, Port of San Diego, Principal Financial Group and Russell Investments.
At Integrity Solutions, Terri has been recognized for her contributions through the following awards: President’s Club and Pacesetter (Sales), Spotlight Award (Integrity, Ethics & Teamwork), Integrity Award (Living Our Mission, Vision & Values) and Fabulous Team Member of the Year (Achievement of Personal & Team Goals). Terri has also served as a member of the world-class Integrity Solutions certifi cation team.
Before joining Integrity Solutions, Terri was a Senior Consultant for Corporate Development at Principal Financial Group®. Terri designed, developed and facilitated leadership and management development for a diversity of audiences including Corporate Offi cers, Financial Services Professionals and Chiefs of Medical Staff. She was awarded 4.8 on a 5.0 scale for her ability to coach and mentor others and also chosen to serve as a member of the judge’s panel for selection of the company’s first prestigious Service Edge Award.
Originally from the Midwest, Terri graduated cum laude from the University of Northern Iowa and now resides in Phoenix, Arizona. In her free time, Terri enjoys swimming, hiking, snorkeling, sailing, playing the harp and traveling with her husband, Rob.
Joyce Hames, Vice President of Client Development
Joyce Hames is Vice President of Client Development for Integrity Solutions®, a 40 year old performance improvement company that specializes in changing the way organizations acquire and retain loyal customers.
Joyce is an accomplished professional with 30 years of demonstrated expertise in management development, classroom facilitation, sales and service quality. Joyce has traveled the US extensively conducting on-site sessions to management teams, cross-functional teams, and in-tact work teams.
Joyce spent 13 years in banking, managing a management training program, and supervising the bank training staff for 127 branches and technical services. She then became an independent Business Associate with Integrity Solutions®, working with a wide variety of industries. She also chaired a board of business owners who united for the purposes of business growth and sustainability. She has worked with organizations in a diverse range of sizes and industries to increase sales, profits, productivity, and management effectiveness.
Joyce has joined the Integrity Solutions® corporate team assisting clients with implementations, conducting Integrity certifications, and supporting the independent Business Associates who represent Integrity programs.
Joyce has performed in various levels of the corporate world, which provides a rich backdrop for her win-win approach to all business engagements. All levels of organizations have embraced her engaging style and positive approach.
Joyce is a certified facilitator of world-class training solutions including Integrity Selling®, Integrity Coaching®, Integrity Service®, The Member Advantage®, Integrity Selling® for Service Professionals, Managing Goal Achievement®, and DiSC®.
Brian Snader, Vice President Client Development
Brian Snader is the Vice President of Client Development for Integrity Solutions, a 40 year old performance improvement company that specializes in helping clients create value for their customers. Since 1990, Brian has specialized in working with senior executives at measurably improving the performance of their sales organizations through behavioral change interventions. As a senior business consultant, Brian’s strengths revolve around his consultative and relationship building approaches when addressing the issues impacting sales-force effectiveness.
Prior to joining Integrity Solutions, Brian was the Senior Vice President of Sales for Systema Corporation, a sales performance improvement organization. Spending much of his time in the Life-Science space, Brian led several bench-strength building initiatives by incorporating a continuous development mindset with his clients that took the form of a corporate university. He has led initiatives with hundreds of organizations such as Abbott Labs, Kimberly-Clark, Monsanto, E.I. DuPont, and Wilson Sporting Goods that had measurable impact on market-share growth, turnover reduction and increased quota attainment. The bottom line with these relationships was the organizations’ commitment to help their people change the behaviors to raise their performance bar.
Brian is an experienced facilitator and trainer of assessment based development systems as well as a coach to sales leadership. It is his belief that for organizations to succeed and achieve greatness, their people need to take charge of their own destiny and learn to maximize their personal effectiveness. Ultimately helping people become better at how they treat customers (internal/external) is rewarding on multiple levels.
Brian is a published author and contributor to various industry associations. He earned a BA in Marketing from the University of Iowa where he also was a 4 year Varsity Letterman in Baseball. Brian is active in his community and serves on the Executive Board of Libertyville Little League. This involvement keeps him active on the field as a Manager and Coach. Brian resides in Libertyville, IL with his wife Linda and their three children.
Julie Ann wessinger, National Director of Client Performance Strategies
Julie ann Wessinger is the National Director of Client Performance Strategies. Julie ann’s primary market focus in Financial Services, with over 20 years experience working with credit unions, banks and the insurance industry.
She has spent the majority of her career helping organizations develop or enhance their internal sales and service culture. Change has been accomplished through a collaborative plan that includes the implementation of tools such as: organizational and individual needs assessment; implementation of performance metrics; cross-offering sales training; leadership coaching and development; and recognition consulting.
Previous clients consistently experienced measurable increases in bottom line income, employee motivation and member/customer loyalty as a result of their commitment to this plan. Julie ann now brings her strengths to the marketplace, in partnership with Integrity Solutions, in her desire to provide even stronger impact through the use of the Integrity Solutions’ proven behavior change processes along with our suite of performance development training and assessment tools.
Julie ann is certified in various training disciplines such as Franklin Covey’s The Seven Habits of Highly Effective People, Principle Centered Leadership, Building Trust in the Workplace and Dale Carnegie’s Human Relations and Public Speaking 12 week course. In 1994, Julie ann was voted Dale Carnegie “Instructor of the Year” by Scott Hitchcock and Associates in the Tampa Bay area (FL).
Graduating from Eckerd College, in St. Petersburg, FL, in 1988 Julie ann earned her B.A. in Business Administration with Minors in both Management and Psychology. Julie ann resides in Tampa, Florida, with her husband Ian.
Dave Larter, Client solutions Director
Dave Larter is the Client Solutions Director for Integrity Solutions, a 40 year old performance improvement company that specializes in helping clients create value for their customers. Dave has over 37 years of sales, customer service, and training experience.
In his current role as Client Solutions Director, Dave is responsible for training and supervising all corporate facilitators, as well as personally facilitating all Certification Seminars conducted at the Phoenix Corporate Headquarters. Dave’s role also includes working closely with our clients and partners to facilitate Integrity programs at offsite locations. During Dave’s tenure with Integrity, he has trained over 11,000 trainers, leaders, and managers in organizations such as State Farm, Principal Financial Group, Coldwell Banker/ERA, Benco Dental, USAA, Guardian Insurance and Amica Insurance in over 35 states and 4 different countries. Dave’s role also includes working with the Product Development team in the creation of various product solutions for Integrity’s clients
Prior to joining Integrity in 1990, Dave served as an Area Training Manager for the General Motors Corporations’ Chevrolet Motor Division. In that role, Dave managed Chevrolet’s Integrity Selling program, assisting in implementing the process to over 26,000 retail people in 1110 dealerships. Dave also served as a District Sales Manager and Administrative Manager in his seventeen years with General Motors.
Dave currently resides in Phoenix, AZ. He and his wife Lisa are proud parents of three beautiful children, Kevin, Scott and Kara. In his spare time he enjoys sports, family activities and is active as a leader in his church.