Client Testimonials

“I’m excited about the program!  The options for follow-up meetings make it easy for our participants to learn in an environment in which they are comfortable.  The “Interview” section delves much deeper into developing different types of questions that create value and help identify needs.”
Katy Knopp
Sales Development Manager
CORPTAX, Inc.

“The program works. I spent a lot of time searching for the appropriate sales model for our team. It appears that Integrity Selling® is the only product addressing the core issues of change among all employees, from order takers to becoming sales staff. Because of its effectiveness, our organization has experienced steady growth since last year.”
Michael Raley
President / CEO
Baptist Health South FL FCU

“Integrity Selling® is an amazing program, and I truly appreciate your efforts. It has set a solid foundation for success in an industry where ethics and integrity are truly appreciated by accounts.
Territory Representative
Medical Device Company

“I had a first meeting with a large account. After winning the business (after only 30-minutes!!), the client pulled me aside to tell me, “That was the best close that I have ever seen!. I knew I was being close, but it felt good. I knew that you were confident in your product and that you weren’t trying to sell me anything. You simply provided me with a solution.”’
Territory Representative
Medical Device Company

“It’s hard to believe Integrity Selling® could get better, but you guys did it! As usual you taught me a new way of practicing “Integrity”. Thank you again for investing in Integrity’s certified facilitators.”
Lanie Jordan
Executive Director
SMT

“We had done apre-call planner, which kept us focused on what we were hoping to accomplish. The bottom line—by asking open ended questions, you can uncover needs that you never thought would be exist. We set ourselves up for success! I highly urge you use this selling approach. Identify the customers’ behavior style, and plan out your call with the pre and post call planner. It will help you enormously. It did for me!”
Ollie Reese, III
Director of Capital Sales North
SOLTA

"Our revenues increased 30% since installing your program. This had a $500,000,000 impact on this nation's exchange."
Trade New Zealand

"Our Production goals went from averaging 90% of goal to 103.2%. Employee turnover dropped 50%."North Atlantic Area, American Red Cross

"We are seeing staggering results. Our production has increased by 29%."
New York Agency, The Guardian Life Insurance Company

"I worked directly with 17 agents, ten of the 17 qualified for Million Dollar Round Table, and four qualified for the very first time. My unit had a 33% increase in production."
Des Moines Agency, The Principal Financial Group

"I have been in sales for over 23 years and have experienced several sales training programs. Integrity Selling is better than any I have experienced, and it get results! After the eight-week follow-up sessions, Word Data has experienced a 42% sales increase over this period last year. WOW!"
General Manager, Word Data Business Systems

It doesn’t cost, it pays! I am amazed at how well written the manual is. It’s a great track to run on. We are seeing great participation from our sales team as they read the book, listen to the tapes, and share their new insights with each other in the weekly meetings. I already perceive the growth in their self concept and their skills.
Training Manager – Window Manufacturer

"I worked directly with 17 agents, ten of the 17 qualified for Million Dollar Round Table, and four qualified for the very first time. My unit had a 33% increase in production."
Manager - Insurance Company

The programs change behavior! In just 18-months, our company DOUBLED its sales without increasing staff. Most importantly, customer satisfaction averaged 9.0 on a 10.0 scale.
Manager – Major Investment Service

90% of the Integrity Selling graduates that were also being Coached increased their sales volume by 38.5%, compared to the overall company increase of 1%. We feel this is directly attributable to the Integrity Selling/Coaching experience.
Broker – leading Real Estate firm

"Integrity Selling was selected because it was customer-focused, based on principles that were transferable and improved results. This program helps people change their performance by changing self-image and self-worth."
President and CEO; Insurance Company

"I've been a student of sales training programs for nearly 25 years now. Nothing to date can touch Integrity Selling for simplicity, clarity and common sense. It truly teaches the essence of sales; to assist in the fulfillment of goals and provide value for value. I have increased my annual income by more than $100,000 since attending my first class."
Registered Representative; Assistant VP

"Believing that people have unlimited potential is the key. Expressing your confidence in people is very powerful. (Integrity Coaching®) provided me with the tools to apply this principle to coach and build a better team. I noticed positive results with the firs person I started coaching."
Cindy Fowle
Director Global Quality
Lord Corp.

“I highly recommend (Integrity Coaching®) for two reasons. First it gave me some new tools to further develop the high contributors in my group, whereas most management training teaches how to address problems. Second, in addition to the benefits gained from improved individual performance from my reports, I learned a great deal from the discussions that occurred with my peers during the training sessions.”
John Heilmann
Manager Rotary Wing
Lord Corp.

“I listen better when speaking with employees. Instead of thinking about what I am going to say while they are talking, or multitasking, I focus on them only. It has helped me really understand them, and show them that I take an interest in them.”
Nicole Farrell
Manager
Credit Union

“We are experiencing great success with Integrity Coaching®.  The managers have really embraced the program. We continue to receive feedback thanking us for finding this program!  We enjoy watching the managers expand their ‘I am’ dimension a well as developing and/or enhancing the relationships with their staff.”
VP of Development
FCU, Nebraska

“Coaching to me is the greatest program that I have ever experienced. I have seen amazing results. I’m currently coaching an employee who has made dramatic improvements with her personal and professional goals… I am convinced that without her being coached she would never be where she is today. The Integrity Coaching® program is a great credit to your organization.”
VP of Sales
FCU

"Not only did my agents really enjoy our coaching sessions, but my efforts at recruiting top producing agents increased over 50%. I found that the middle quartile producing agents increased 40-45% as a result of me holding them accountable."
President - Real Estate firm , Ohio

"I have been with ERA for over 25 years and as an owner, this is the best class I have ever attended. It has greatly increased my retention, recruitment and my total production level increased 30% over the year before."
Owner - Real Estate firm, Florida

"The integrity process works! The system helped all credit union employees from the top down bridge the gap between internal and external service. This ground breaking process for the credit union not only changed our service culture and provided us with valuable tools; it also changed our employees' views on service and helped improve them personally as well as professionally."
Jim Santiago
VP of Operations, Orlando
Orlando FCU

“This is an incredible program. I thoroughly enjoyed the training process. It was a wonderful opportunity for me to learn more about a program which I already believe in. We have endorsed Integrity Solutions® since 1994, and have seen substantial growth in assets and employee satisfaction. I have seen the confidence level of our employees increase substantially and a visible shift in attitudes from skeptical to enthusiastic.”
Kimberly B.
Training Generalist
Credit Union

“Our organization has just celebrated our Integrity Service® graduation and what a powerful experience it was for me to see the transition and growth in each one of my team members.  As the team members came up one-by-one to speak… they shared their personal life experiences and changes they made because of the integrity process… I have truly received value from this process. I am excited to see where this process takes my team; it has already changed me as a leader, husband and father. ”
VP of Operations
FCU, Florida

"Because of The Customer, our service providers now know how to get the information they need, ask the right questions and listen well, leaving the client feeling valued and genuinely cared for."
Director - major Electric utility

"I have more than 20 years with this Company, and this is the most meaningful training program I have ever experienced. It has affected my relationships with clients, associates, and personal relationships with my family and friends."
Program Participant

"We are seeing a difference in the way our customers see us as a result of the way we treat each other. That is powerful stuff!"
President - Construction firm

"I was looking for a program that would put the store manager in a leadership position when it came to customer service. The great thing about The Customer is that it can be tailored to fit any type of business. By having our store managers conduct the training, there was increased interactions between the manager and his or her associates, and the store manager needs to continue to set the tone for service throughout the store, long after the training has been completed."
EVP and Chief Operating Officer, major Super Market chain

"You've completely changed my view on sales and selling for the better. I am now more efficient at my job and have such a higher level of overall job satisfaction! You guys are great!"
Teller
Credit Union

“Since the credit union is running at minimal staffing levels through the organization, it falls upon the remaining staff to give the best possible service to retain members, and create Asset and Revenue growth.  The program has come to our organization at a very good time.”
Financial Services Rep.
Credit Union

“My view of selling has changed. I see myself as a problem solver and benefit/value provider, as opposed to a passive order taker.”
Financial Service Rep.
Credit Union

“We have had 100 program graduates so far!  During a recent graduation one of our long time employees shared how much it impacted her personally, getting her out of a rut that she’s been in and giving her self-confidence back!  Another individual is even helping his co-workers with goal setting and goal achievement!  As an organization, we are making great strides and it’s largely due to the great Integrity Solutions we are putting in place.”
Culture Development Trainer
Credit Union

“I have been in the financial industry for over 30 years and have gone to more sale training than I can remember.  Integrity Solutions has really hit a chord with me. The foundation for the program is exactly how I have always viewed selling—not selling for the sake of the sale, but only offering products to members that truly need or want them. I see it as being extremely successful for us, because the program helps you to apply the skills to real life. Too often training classes tell you what you should do, but they seldom demonstrate how you can apply those skills in the real world. Thank You!”
Sales Representative
Credit Union

"You've completely changed my view on sales and selling for the better. I am now more efficient at my job and have such a higher level of overall job satisfaction! You guys are great!"
Teller
Credit Union

“Since the credit union is running at minimal staffing levels through the organization, it falls upon the remaining staff to give the best possible service to retain members, and create Asset and Revenue growth.  The Member Advantage™ program has come to our organization at a very good time.”
Financial Services Rep.
Credit Union

“My view of selling has changed. I see myself as a problem solver and benefit/value provider, as opposed to a passive order taker.”
Financial Service Rep.
Credit Union

“The Member Advantage™ teaches placing the member first, how to communicate with members which when done correctly results in sales opportunities.”
Branch Manager
Credit Union

“After participating in The Member Advantage™ program I feel a sense of new direction and focus in my job, and I could not be happier.  TMA has had a huge impact our organization.  Because of Integrity Solutions’ values, and the opportunity to come to Scottsdale for facilitator certification I was able to witness it first-hand. After arriving back from certification, I spoke for about 20 minutes on how you all live and prove the integrity message everyday, and for that I want to thank you!”
Sales Training Manager
Credit Union

“We are celebrating the success of The Member Advantage™!  We feel very fortunate that we have found the TMA solution.  The extraordinary benefit, in my opinion, is that our staff will be able to use what they are experiencing with TMA throughout the rest of their careers.  I feel fortunate that I am able to facilitate a process that mirrors my own values and beliefs about sales and service.  I am developing relationship with our staff that otherwise I would not have had the opportunity.”
VP of Development
FCU, Nebraska

“We have had 100 TMA graduates so far!  During a recent graduation one of our long time employees shared how much it impacted her personally, getting her out of a rut that she’s been in and giving her self-confidence back!  Another individual is even helping his co-workers with goal setting and goal achievement!  As an organization, we are making great strides and it’s largely due to the great Integrity Solutions we are putting in place.”
Culture Development Trainer
Credit Union

“I have been in the financial industry for over 30 years and have gone to more sale training than I can remember.  Integrity Solutions has really hit a chord with me. The basis for The Member Advantage™ program is exactly how I have always viewed selling—not selling for the sake of the sale, but only offering products to members that truly need or want them. I see it as being extremely successful for us, because the program helps you to apply the skills to real life. Too often training classes tell you what you should do, but they seldom demonstrate how you can apply those skills in the real world. Thank You!”
Sales Representative
Credit Union

"Integrity Shop™ is really proving to be an instrumental tool in the transitioning of our culture. For every 'shop' performed, we meet with the employee and their manager to review and learn from the 'shop.' It's been a great experience for all involved! We are looking forward to delivering Integrity Service® to our folks in the next quarter."
VP of Development
FCU, Nebraska

"Our production increased 29%, and we have recruited 15 new associates. Clearly Managing Goal Achievement has a major impact on our results."
General Development Manager, The Guardian

"There is no doubt in my mind Managing Goal Achievement is the primary reason our agency is up 130% over last year."
General Manager, Principal Mutual Life Insurance

"Managing Goal Achievement® is life-changing and thought-provoking; a drive-inducing road to discovery."
Broker-Owner, Century 21 All Star Realtors

"Ten of my 17 agents qualified for Million Dollar Round Table, and four qualified for the very first time. My unit had a 33% increase in production."
Manager, Principal Financial Group

Home Run! I am a different person because of your wonderful program. MGA™ was much more than a single event; rather it provided an ongoing framework for continuing my personal and professional “life-growth.” Senior management now sees me as a leader with a bright future. My family has also seen my growth. My thanks for the profound wisdom you have given me.
Director – Major Financial Institution

"Your programs have been very beneficial for self-motivation and guiding people to higher performance. My sales have increased 25%."
Participant - 10 Million Dollar Producer, Real Estate firm

"MGA was the most energizing, electrifying training I’ve ever been through in the life insurance industry."
Participants - National Insurance firm

"I am now better able to focus on productive activity which allows me to spend more time with the family. My priorities are now much better aligned and I finally have balance in my life."
Participant - Real Estate firm

“My success is ALL because of your Integrity Solutions®.  Over the past two weeks, I have already secured around 110k in merchandise business… and another 700k that will close by the end of the Quarter.  I credit my success to the program.”
Territory Rep
Medical Device company

Principal Financial Group achieved a 33% increase in unit production and nearly 60% achievement of the Million Dollar Round Table for agents, a 25% increase.

"I wanted to thank you for all your help the past 2 years in the growth of our Long Term Care Sales Division at Marsh. We had a record year with over 2.9 million in sales and we are off to a great start again...!!!"

Principal Financial Group had a 35% increase in overall customer effectiveness and a 32% increase in service beyond expectation.

“This is a great opportunity to learn.  The outcome largely depends on what you put into it.  The more effort you invest into the learning process, the more you gain.  In addition, we are one of the few credit unions who are not experiencing a decline in assets.  We believe this is a result of our ability to provide excellent member service and utilize the processes provided by Integrity Solutions®. 
Total Member Experience Manager
Grow Financial FCU

Chevrolet increased gross margins per sale by 31% and closing ratios by 25% for 12 select dealers who implemented the Integrity Selling process.
AIM Funds, a mutual fund company in Houston, Texas reported that for every $1.00 they invested in Integrity Selling, they enjoyed $352.00 in new sales.

“I had a customer come in to transfer all of her accounts from another Financial Institution.  When I initially asked her if she would like to sign up for a Bill Pay service, she declined.  Because of what I learned from Integrity Solutions®, I asked her how she was currently paying her bills.  I asked her if time was important to her, and she said, “Absolutely”.  After listening to her needs, she responded, “SIGN ME UP!”.  Two months ago I would have lost this sale, but thanks to Integrity Solutions®, I not only made this sales, but I got a wealth management referral and a solid customer.  I felt AWESOME.  Not only did I feel good about myself, but I felt good about the value I brought to this new customer!”
Customer Service Representative
Financial Institution

Employee turnover dropped 50% and goal achievement increased from 90% to 103% a 14% increase for the American Red Cross North Atlantic Region.
In addition to a 33% increase in agent production, Mike Niedert of the Principal Financial Group, Des Moines Agency, reported an astounding 50% four-year retention of agents versus an industry average of 14%.