Solutions
What They're Saying...
"The integrity process works! The system helped all credit union employees from the top down bridge the gap between internal and external service. This ground breaking process for the credit union not only changed our service culture and provided us with valuable tools; it also changed our employees' views on service and helped improve them personally as well as professionally."
Jim Santiago
VP of Operations, Orlando
Orlando FCU
Integrity Service®
Empowering Success Through Behavior Change and Superior Service
- Is Customer Service any better than it was 25-years ago? Why are we still Searching For Excellence? Why haven’t we experienced better service?
- What are the implications of poor service on customer loyalty
and bottom-line results? - How does a company define ‘exceeding expectations’, and why is it important?
Integrity Service® is a comprehensive process designed to help people understand what it means to be customer-focused. Participants focus on the skills, attitudes, and automatic behaviors that must be developed to reach a common goal of becoming a customer-focused organization.
Key program components include:
- Proven Customer Satisfaction System™
- Simple Behavior Styles® language
- Seven-week structured follow-up course
- Reinforcement tools
- Performance Accelerator sessions
- Blended, online learning delivery alternative
Exceptional customer service requires more than knowledge. It also involves attitudes, values, and beliefs. The Integrity Service® program helps people evaluate their actions and behavior, and identify gaps—or incongruence—that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy and self-satisfaction result.
What People Will Learn
In addition to the Customer Satisfaction System™ and Behavior Styles®, all participants learn:
• How their job impacts customer satisfaction and loyalty,
• A four-step Problem Solving Formula,
• The critical impact of attitudes and work ethics,
• The power of team synergy when internal customers are valued,
• How to build positive self-beliefs and appreciation for the uniqueness of others.
Let us help you CREATE VALUE for your customers!
“This is an incredible program. I thoroughly enjoyed the training process. It was a wonderful opportunity for me to learn more about a program which I already believe in. We have endorsed Integrity Solutions® since 1994, and have seen substantial growth in assets and employee satisfaction. I have seen the confidence level of our employees increase substantially and a visible shift in attitudes from skeptical to enthusiastic.”
Kimberly B.
Training Generalist
Credit Union
“Our organization has just celebrated our Integrity Service® graduation and what a powerful experience it was for me to see the transition and growth in each one of my team members. As the team members came up one-by-one to speak… they shared their personal life experiences and changes they made because of the integrity process… I have truly received value from this process. I am excited to see where this process takes my team; it has already changed me as a leader, husband and father. ”
VP of Operations
FCU, Florida
"Because of The Customer, our service providers now know how to get the information they need, ask the right questions and listen well, leaving the client feeling valued and genuinely cared for."
Director - major Electric utility
"I have more than 20 years with this Company, and this is the most meaningful training program I have ever experienced. It has affected my relationships with clients, associates, and personal relationships with my family and friends."
Program Participant
"We are seeing a difference in the way our customers see us as a result of the way we treat each other. That is powerful stuff!"
President - Construction firm
"I was looking for a program that would put the store manager in a leadership position when it came to customer service. The great thing about The Customer is that it can be tailored to fit any type of business. By having our store managers conduct the training, there was increased interactions between the manager and his or her associates, and the store manager needs to continue to set the tone for service throughout the store, long after the training has been completed."
EVP and Chief Operating Officer, major Super Market chain