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"You've completely changed my view on sales and selling for the better. I am now more efficient at my job and have such a higher level of overall job satisfaction! You guys are great!"

Teller
Credit Union

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What Is Integrity Selling® for Service Professionals?

Integrity Selling® for Service Professionals (ISSP) is an interactive behavior change process that will enable your service professionals to establish a competitive advantage. ISSP will increase your service teams’ commitment to being customer needs-focused by developing service-selling attitudes, beliefs, values, skills and behaviors that will improve their ability to both create and deliver value for customers. Regardless of their role, any employee can positively impact customer interactions with better teamwork and the ability to develop deeper relationships. But the traits and tools that make this possible cannot be learned intellectually, they must be developed experientially.

Key program components include:

  • Assessment – A developmental assessment tool, based on our research and experience, that measures the key dimensions most predictive of service/selling success.*
  • Foundations – A one-day seminar to learn a customer needs-focused communication system– AID,Inc® and an easy to use Behavior Styles® language to identify how and why people think, act, and communicate differently.
  • Applications – A seven-week structured real-world, follow-up process of structured application and feedback
  • Accelerators – Six monthly advanced sessions for ongoing management reinforcement and coaching.

* For more information contact us for details at 800-896-9090.

Customer satisfaction and loyalty are possible only when everyone in the organization works with a common sense of purpose – to identify and fulfill needs, create value, and build relationships. Integrity Selling® for Service Professionals helps service-oriented teams learn the difference between Product-Focused and Needs-Focused interactions, and build the skills, attitudes, and values and traits that solve customer problems.

As result of participating in the Integrity Selling® for Service Professionals process, individuals will learn:

  • Who are their customers and how to build loyalty.
  • How to make a stronger positive impact.
  • How to identify a customer’s specific needs and wants.
  • The Six Magic Words for delivering extra value.
  • How to prepare your mind for effective closing.
  • To adjust or flex your own style of communication.
  • How to identify the gaps that can cause conflict, stress and/or stifle productivity.

IS INTEGRITY SELLING® FOR SERVICE PROFESSIONALS RIGHT FOR YOU?

I’d like to know more! Please contact me to discuss my specific performance improvement needs.

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“Since the credit union is running at minimal staffing levels through the organization, it falls upon the remaining staff to give the best possible service to retain members, and create Asset and Revenue growth. The program has come to our organization at a very good time.”
Financial Services Rep.
Credit Union

“My view of selling has changed. I see myself as a problem solver and benefit/value provider, as opposed to a passive order taker.”
Financial Service Rep.
Credit Union

“We have had 100 program graduates so far! During a recent graduation one of our long time employees shared how much it impacted her personally, getting her out of a rut that she’s been in and giving her self-confidence back! Another individual is even helping his co-workers with goal setting and goal achievement! As an organization, we are making great strides and it’s largely due to the great Integrity Solutions we are putting in place.”
Culture Development Trainer
Credit Union

“I have been in the financial industry for over 30 years and have gone to more sale training than I can remember. Integrity Solutions has really hit a chord with me. The foundation for the program is exactly how I have always viewed selling—not selling for the sake of the sale, but only offering products to members that truly need or want them. I see it as being extremely successful for us, because the program helps you to apply the skills to real life. Too often training classes tell you what you should do, but they seldom demonstrate how you can apply those skills in the real world. Thank You!”
Sales Representative
Credit Union