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What Is Integrity Selling® for Service Professionals?

Integrity Selling® for Service Professionals (ISSP) is an interactive behavior change process that will enable your service professionals to establish a competitive advantage. ISSP will increase your service teams’ commitment to being customer needs-focused by developing service-selling attitudes, beliefs, values, skills and behaviors that will improve their ability to both create and deliver value for customers. Regardless of their role, any employee can positively impact customer interactions with better teamwork and the ability to develop deeper relationships. But the traits and tools that make this possible cannot be learned intellectually, they must be developed experientially.

Key program components include:

  • Assessment – A developmental assessment tool, based on our research and experience, that measures the key dimensions most predictive of service/selling success.*
  • Foundations – A one-day seminar to learn a customer needs-focused communication system– AID,Inc® and an easy to use Behavior Styles® language to identify how and why people think, act, and communicate differently.
  • Applications – A seven-week structured real-world, follow-up process of structured application and feedback
  • Accelerators – Six monthly advanced sessions for ongoing management reinforcement and coaching.

* Two versions are available. For more information on the Performance Driver Profile version (ISSP-PDP) that provides a coaching roadmap for managers to accelerate performance improvement, contact us for details at 800-896-9090.

Customer satisfaction and loyalty are possible only when everyone in the organization works with a common sense of purpose – to identify and fulfill needs, create value, and build relationships. Integrity Selling® for Service Professionals helps service-oriented teams learn the difference between Product-Focused and Needs-Focused interactions, and build the skills, attitudes, and values and traits that solve customer problems.

As result of participating in the Integrity Selling® for Service Professionals process, individuals will learn:

  • Who are their customers and how to build loyalty.
  • How to make a stronger positive impact.
  • How to identify a customer’s specific needs and wants.
  • The Six Magic Words for delivering extra value.
  • How to prepare your mind for effective closing.
  • To adjust or flex your own style of communication.
  • How to identify the gaps that can cause conflict, stress and/or stifle productivity.

IS INTEGRITY SELLING® FOR SERVICE PROFESSIONALS RIGHT FOR YOU?

I’d like to know more! Please contact me to discuss my specific performance improvement needs.

*Required fields are in bold.


We respect the confidentiality of your personal information at all times.

Testimonials

"Our revenues increased 30% since installing your program. This had a $500,000,000 impact on this nation's exchange."
- Trade New Zealand

"Our Production goals went from averaging 90% of goal to 103.2%. Employee turnover dropped 50%."
- North Atlantic Area, American Red Cross

"We are seeing staggering results. Our production has increased by 29%."
- New York Agency, The Guardian Life Insurance Company

"I worked directly with 17 agents.ten of the 17 qualified for Million Dollar Round Table, and four qualified for the very first time. My unit had a 33% increase in production."
- Des Moines Agency, The Principal Financial Group

"I have been in sales for over 23 years and have experienced several sales training programs. Integrity Selling is better than any I have experienced . and it get results! After the eight-week follow-up sessions, Word Data has experienced a 42% sales increase over this period last year. WOW!"
General Manager, Word Data Business Systems