Solutions
What They're Saying...
"You've completely changed my view on sales and selling for the better. I am now more efficient at my job and have such a higher level of overall job satisfaction! You guys are great!"
Teller
Credit Union
The Member Advantage™
Service that Creates Member Value and Achieves Sales Results.
- How can you insure that every member experience creates value?
- What factors drive members to trust you and have confidence in your recommendations?
- Does your staff consistently look for opportunities to meet member needs?
Integrity Solutions® and Allied Solutions are partnering to offer a new powerful performance driven training solution. The Member Advantage is an interactive process that equips individuals to impact member loyalty as they demonstrate ethically driven service and sales behaviors.
Regardless of responsibilities or titles within an organization, any individual can positively impact each member experience through teamwork and actions that build deeper relationships. But these abilities are rarely learned intellectually, they’re developed experientially. By better understanding the importance of a loyal member, practicing excellent service principles, and listening for additional sales or services opportunities—participants enhance their ability and commitment to create member value.
Key program components include:
- Member Needs-Focused Communication Model
- Easy to Use Behavior Styles® Language
- Structured Follow-up Modules
- 18 Dimension Pre- and Post-Course Skills Assessment
- Six Performance Accelerator Sessions for Ongoing Performance Improvement
Member loyalty is the result of everyone in an organization working together with common purpose to identify and meet needs, create value, and build relationships. During the program, member service teams:
- Discuss the Difference between a Product or Process Focus and a Member-Needs Focus.
- Practice an Effective Problem-Solving Process.
- Make a Stronger Positive Impact on Members.
- Interview More Effectively to Identify Specific Needs.
- Apply the Six Magic Words to Create Value for Members.
- Learn to Flex their Personal Style of Communication.
- Identify and Overcome Internal Conflicts that Stifle Productivity.
IS THE MEMBER ADVANTAGE™ RIGHT FOR YOU?
I’d like to know more! Please contact me to discuss my specific performance improvement needs.
“Since the credit union is running at minimal staffing levels through the organization, it falls upon the remaining staff to give the best possible service to retain members, and create Asset and Revenue growth. The Member Advantage™ program has come to our organization at a very good time.”
Financial Services Rep.
Credit Union
“My view of selling has changed. I see myself as a problem solver and benefit/value provider, as opposed to a passive order taker.”
Financial Service Rep.
Credit Union
“The Member Advantage™ teaches placing the member first, how to communicate with members which when done correctly results in sales opportunities.”
Branch Manager
Credit Union
“After participating in The Member Advantage™ program I feel a sense of new direction and focus in my job, and I could not be happier. TMA has had a huge impact our organization. Because of Integrity Solutions’ values, and the opportunity to come to Scottsdale for facilitator certification I was able to witness it first-hand. After arriving back from certification, I spoke for about 20 minutes on how you all live and prove the integrity message everyday, and for that I want to thank you!”
Sales Training Manager
Credit Union
“We are celebrating the success of The Member Advantage™! We feel very fortunate that we have found the TMA solution. The extraordinary benefit, in my opinion, is that our staff will be able to use what they are experiencing with TMA throughout the rest of their careers. I feel fortunate that I am able to facilitate a process that mirrors my own values and beliefs about sales and service. I am developing relationship with our staff that otherwise I would not have had the opportunity.”
VP of Development
FCU, Nebraska
“We have had 100 TMA graduates so far! During a recent graduation one of our long time employees shared how much it impacted her personally, getting her out of a rut that she’s been in and giving her self-confidence back! Another individual is even helping his co-workers with goal setting and goal achievement! As an organization, we are making great strides and it’s largely due to the great Integrity Solutions we are putting in place.”
Culture Development Trainer
Credit Union
“I have been in the financial industry for over 30 years and have gone to more sale training than I can remember. Integrity Solutions has really hit a chord with me. The basis for The Member Advantage™ program is exactly how I have always viewed selling—not selling for the sake of the sale, but only offering products to members that truly need or want them. I see it as being extremely successful for us, because the program helps you to apply the skills to real life. Too often training classes tell you what you should do, but they seldom demonstrate how you can apply those skills in the real world. Thank You!”
Sales Representative
Credit Union