Client Success Stories

CLIENT SUCCESS STORIES

Quest Diagnostics Incorporated logo LogoCOMPREHENSIVE SALES MODEL SHAPES CULTURE, IMPROVES SALES EFFECTIVENESS

A major 2013 reorganization created a need and opportunity for a consistent sales model, standardized sales processes and a “common language” across the organization. The customer-centric Integrity Selling model has shifted mindsets to focus more on what the customer needs and how Quest Diagnostics can provide solutions to those needs. Read More

 

price-chopper-logoIMPROVING EMPLOYEE RETENTION AND CUSTOMER SERVICE EFFECTIVENESS

Price Chopper wanted to create a customer service-focused organization and elevate customer service effectiveness by giving people the skills to perform and developing the store managers as the leaders of customer service. Read More

 

WaunaCUCULTURE SHIFT RESULTS IN UNPRECEDENTED LOAN GROWTH

In 2014 Wauna Credit Union decided to make the transition to a sales and service culture in order to increase loan and deposit growth while also better meeting member needs. Today, Wauna outperforms its competition not only in deposits but also in loan growth. Read More

 

mazuma-01CULTURE SHIFT RESULTS IN UNPRECENTED LOAN GROWTH

In 2012, Brandon Michaels, President/CEO of Mazuma, was concerned that the organization’s approach to sales wasn’t going to be sustainable over the long term. Rather than a selling culture, the staff assumed more of an order-taking role, waiting for members to identify what they wanted to purchase. Not only was this an unsustainable model, Michaels felt that Mazuma was missing an opportunity to better serve its members’ needs by sharing the full value of Mazuma’s products and solutions. His vision was to transition to a sales-based culture while simultaneously growing and maintaining an excellent stand of service. Read More

 

logo_AAA_carolinasINTEGRITY SOLUTIONS HELPS AAA IMPROVE CUSTOMER LOYALTY, INCREASE SALES AND REFERRALS

The entire AAA Carolinas Insurance Agency sales group, along with managers and leaders participated in the Integrity Selling® process in an effort to provide a “common link / common language” across the enterprise. The goal was to provide everyone in the organization with a proven sales process that was relationship-focused based on strong values and ethical principles. The vision of leadership was to establish a benchmark for success and, ultimately, create greater value for customers. Read More

 

logo_ofcu_header“THE MEMBER ADVANTAGE HAS REALLY MADE THE DIFFERENCE.” 

After the successful implementation of Integrity Selling®, Orlando Federal added The Member Advantage™ to their training curriculum.  Every team member, from senior management to front-office staff took part in the structured, 8-week program to help them achieve their sales potential and to of their part to develop, reinforce and sustain a strong culture.  Team members learned how to identify member needs and provide a product to fulfill the need – creating value for members and in turn, building trust. Read More

 

The_First_National_Bank_of_Elk_River_3914475MEETING CUSTOMERS’ NEEDS DELIVERS LONG-TERM CUSTOMER RETENTION

Already on a path of positive sales and growth, First National Bank of Elk River credits Integrity Selling® for their ability to better manage this growth. New employees as well as veteran bankers like the practical application of the program and the value they get from it. An added benefit has been the learning’s from the Behavior Styles portion of the program and the impact it has had on their personal lives. Read More

 

Baptist_Health_South_Florida_4182012

EXPERIENCING STEADY GROWTH SINCE THE INCEPTION OF INTEGRITY SELLING® IN 2007 

Because Baptist Health South Federal Credit Union is a healthcare credit union, they have a unique set of challenges in reaching their customers. They aren’t allowed to promote within a hospital, put up signs or posters, or do any of the traditional outreach and advertising a typical credit union might do. Instead, the majority of their business comes from member-to-member word-of-mouth referrals. Their success depends on people having a great experience, feeling they’ve gotten value from the relationship, and believing they’ve been respected and well-treated by the staff. Read More 

 

 THE SOUTHERN COMPANY’S CONTINUES TO USE INTEGRITY SERVICE® TO EMPHASIZE WORLD CLASS CUSTOMER SERVICE

The Southern Company is the largest producer of electricity in the United States and one of the world’s largest independent power producers. When they began working with Integrity Solutions®, their objectives were to create “customers for life”, build stronger teamwork across departments, and increase overall customer satisfaction and loyalty.  For the third year in a row Southern Company scored highest in customer satisfaction for electric services to large businesses. Read More

 

SAC FEDERAL CREDIT UNION USES MULTIPLE INTEGRITY SOLUTIONS® PRODUCTS TO TURN AROUND THEIR MEMBER AND ASSET BALANCE SHEET

SAC Federal Credit Union was founded 65 years ago to serve military members but changed to a community charter in 1993.  Now the largest credit union in Nebraska, SACFAC has turned around their member and asset balance sheet.  This growth in assets has been attributed to a marketing & rebranding program and the cultural transformation brought about through leadership’s top down ownership of the development systems deployed through various INTEGRITY SOLUTIONS® products including The Member Advantage, Integrity Coaching®, and Integrity Service®.  Read More

 

UntitledHOW INTEGRITY SELLING® HELPED A FORTUNE 500 COMPANY TRIPLE ASSET RETENTION RESULTS FROM $785M TO $2.3B 

13 years ago, this Fortune 500 company’s entire sales group, including managers, began the Integrity Selling® journey that continues today.  Providing services to customers over the phone, via the internet or mail, the company’s goal was to implement a sales process that was compatible with the company’s core values and that would help increase overall sales.   This business unit partnered with Integrity Solutions to develop creative tools aimed at adapting the principals and process of Integrity Selling® to their unique distance-selling environment. Read more

logo2013+TAG_clr-300px1-2“INTEGRITY SOLUTIONS SUPPORTS AND WORKS TOGETHER WITH OUR VALUES”

Prior to partnering with Integrity Solutions, Pioneer Federal Credit Union recognized an opportunity to improve sales through better communication with their members. Christy Gentry, Training Manager, says, “We noticed that people had hit a plateau. They needed to be challenged to go further.” The credit union was looking for a way to build a foundation of strong communication skills in order to better understand their members’ needs. Read More