Energy and Utilities Expertise

Create a Truly World-Class Customer Experience

Leading energy & utility companies know that customer 'satisfaction' isn't good enough. Customer loyalty is only achieved when a culture is developed where every employee is completely customer-focused and expectations are exceeded. We help many of the premier energy & utility brands in the country do just that.

Featured Clients

Our values-based approach has been the competitive advantage for more than 2000 organizations in over 130 countries.

Our insights

  • Stop Blaming the Customer Service Rep for Poor Customer Service

    Saying ‘We value you as a customer and your business is important to us’ are lovely statements. But do those values show up in the everyday behavior of your employees?…

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  • Active Listening and A Questioning Mindset: A Powerful Combination

    You won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations. By Brian Snader  Whether you’re in a B2B industry or…

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  • The Importance of an Ethical Sales Culture

    Our CEO, Mike Esterday, is interviewed by Jonathan Farrrington, CEO of Top Sales World and Top Sales Magazine, in the latest installment of his JF Interview Series. In this insightful…

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Move the Needle on Customer Loyalty By Building Value For Customers for Long-term Growth and Competitive Advantage

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