Leading energy & utility companies know that customer 'satisfaction' isn't good enough. Customer loyalty is only achieved when a culture is developed where every employee is completely customer-focused and expectations are exceeded. We help many of the premier energy & utility brands in the country do just that.
Saying ‘We value you as a customer and your business is important to us’ are lovely statements. But do those values show up in the everyday behavior of your employees?…
Read NowYou won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations. By Brian Snader Whether you’re in a B2B industry or…
Read NowOur CEO, Mike Esterday, is interviewed by Jonathan Farrrington, CEO of Top Sales World and Top Sales Magazine, in the latest installment of his JF Interview Series. In this insightful…
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