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Top Barriers to Creating a Customer-Centric Culture

From “customer obsessed” to “customer activated,” there’s plenty of name-calling going on in this Age of the Customer. No matter how you label it, everyone agrees customer-centricity is the ultimate…

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- Blog
5 Trends That Will Impact Your 2015 Sales Training Strategies

5 Trends That Will Impact 2015 Sales Training Strategies Scripted product pitches and manipulative selling techniques have never been very effective in driving sustainable revenue growth and long-term customer loyalty….

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- Blog
Customer Value Creation: The Key Differentiator for Today’s Banks

“Consumers today are likely to find banks of all sizes offering the level of convenience, technology and personal service they have come to expect.” – Jim Miller, senior director of…

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- Blog
Why Disengaged Employees Are No Laughing Matter

With recent Gallup research showing that half of American workers are not engaged at work, and even worse, another 20% are actively disengaged, companies are starting to get serious about…

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- Blog
Train Early, Train Often

Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game; add more value; strengthen customer relationships; and…

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- Blog
Top Qualities Healthcare Professionals Look for in Sales Reps

Healthcare professionals are dealing with more complexities, distractions and conflicting priorities than ever before, and for salespeople there are clear implications: If you aren’t delivering the value that matters to…

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- Blog
Closing the Value Gap: A Planning Roadmap

In an increasingly competitive, “me too” marketplace, many banking and financial institutions are realizing a solution selling approach, on its own, isn’t enough to drive the results they need. That’s…

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- Blog
Beyond Superpowers: Behavioral Styles® of Superheroes

It’s summer blockbuster season and the superheroes are taking over. These action figures have amazing super powers, but sometimes their behaviors speak louder than their brawn. Here’s how four superheroes…

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- Blog
Closing the Value Gap – A Planning Roadmap

In an increasingly competitive, “me too” marketplace, many financial institutions are realizing a solution selling approach, on its own, isn’t enough to drive the results they need. That’s because success…

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Is Digitizing Sales Losing the Human Touch?

Find Your Integrity Inspiration

Top Barriers to Creating a Customer-Centric Culture

5 Trends That Will Impact Your 2015 Sales Training Strategies

Customer Value Creation: The Key Differentiator for Today’s Banks

Why Disengaged Employees Are No Laughing Matter

Train Early, Train Often

Top Qualities Healthcare Professionals Look for in Sales Reps

Closing the Value Gap: A Planning Roadmap

Beyond Superpowers: Behavioral Styles® of Superheroes

Closing the Value Gap – A Planning Roadmap

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