Become a Licensed Certified Facilitator

Your Journey to Sales, Coaching and Customer Service Excellence Begins Here

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Our Certification Process

Our process is designed to fully equip participants to manage a behavior change process in their organization.

They are equipped with the tools and skills to help employees in their organizations grow both professionally and personally through participating and experiencing our process based learning methodologies. Participants will have the opportunity to experience a complete immersion into Integrity Solutions® processes for skill-development and behavior change. They will be engaged from both a facilitator and participant perspective, and will get a behind-the-scenes understanding of the program philosophies.

Our Certification Program

Our programs are designed to develop sales and services teams as well as their organization’s leadership.

A Client Agreement typically precedes the certification and outlines in more detail the specific solution(s) your organization is purchasing and the related number of participant licenses.

WHAT WE DO

Experience the Integrity Difference

If your organization has not already implemented one of our behavior change processes and/or may be interested in experiencing the certification program to determine the best fit, please contact us for details on participating as an evaluator. Should you determine to implement any of Integrity Solutions’ learning processes, purchase of both facilitation and participant licenses is required.

Upcoming Classes

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Integrity Selling

A 3.5 Day Certification
Go To Registration Form

Integrity Selling® is a comprehensive ethics and values-based sales development process that redefines selling as an activity of identifying and filling wants or needs and creating value for customers. Integrity Selling® leverages Integrity Solutions® proprietary learning methodology and is based on the foundational process used for developing customer needs-focused consultative sales skills.

Integrity Selling® is a comprehensive ethics and values-based sales development process that redefines selling as an activity of identifying and filling wants or needs and creating value for customers. Integrity Selling® leverages Integrity Solutions® proprietary learning methodology and is based on the foundational process used for developing customer needs-focused consultative sales skills.

The core process of Integrity Selling® includes:
• AID,Inc.®—a needs-focused selling system.
• Behavior Styles® model and language to enhance communication with customers.
• Structured Follow-Up process.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions

By the end of the certification, participants will:

• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and eight-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of the Interview Step and its impact on the rest of the process.
• Determine the impact of values, ethics and mindset on sales effectiveness.
• Understand how to develop the key traits of highly successful salespeople.
• Share best practices.

Learn More

    Nashville, TN

  • Mar 25, 2019
    -
    Mar 28, 2019

    Mon Mar 25, 2019
    8:00 am - 5:00 pm

    Tue Mar 26, 2019
    8:00 am - 5:00 pm

    Wed Mar 27, 2019
    8:00 am - 5:00 pm

    Thu Mar 28, 2019
    8:00 am - 1:30 pm

    9
Nashville, TN times are
shown in Central time.

    Scottsdale, AZ

  • Apr 29, 2019
    -
    May 2, 2019

    Mon Apr 29, 2019
    8:00 am - 5:00 pm

    Tue Apr 30, 2019
    8:00 am - 5:00 pm

    Wed May 1, 2019
    8:00 am - 5:00 pm

    Thu May 2, 2019
    8:00 am - 1:30 pm

    17
  • Jun 10, 2019
    -
    Jun 13, 2019

    Mon Jun 10, 2019
    8:00 am - 5:00 pm

    Tue Jun 11, 2019
    8:00 am - 5:00 pm

    Wed Jun 12, 2019
    8:00 am - 5:00 pm

    Thu Jun 13, 2019
    8:00 am - 5:00 pm

    20
Scottsdale, AZ times are
shown in Mountain time.
Register Today

Integrity Coaching

A 3.5 Day Certification
Go To Registration Form

Integrity Coaching® is a developmental process that builds managers into strong leaders and coaches while giving them the knowledge, skills and tools to increase their people’s performance.

Leaders who use this process:
• Build stronger belief in people’s ability to perform at higher levels.
• Empower their people to solve problems and make decisions.
• Keep their people from plateauing.
• Help their people develop strong goal clarity.

Integrity Coaching® is a developmental process that builds managers into strong leaders and coaches while giving them the knowledge, skills and tools to increase their people’s performance.

Leaders who use this process:
• Build stronger belief in people’s ability to perform at higher levels.
• Empower their people to solve problems and make decisions.
• Keep their people from plateauing.
• Help their people develop strong goal clarity.

This principles-based process includes a full day seminar, followed by eight-weekly follow-up sessions that truly create positive behavior change.

The core process of Integrity Coaching® includes:
• A five-step Coaching Process to positively increase productivity and accountability.
• Ways to discover what motivates your people.
• Diagnostic and Prescription Tools to help your people manage their success.
• Structured Follow-Up process.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions

Some of the topics covered include:
• The difference between coaching and managing.
• Discovering the Law of Limited Performance.
• Assessing your Leadership Skills.
• Understanding the cause of human behavior.
• Determining what motivates your people.
• Implementing a successful coaching process.
• Coaching people to higher effectiveness.
• Diagnosing problems and prescribing cures.
• Influencing people through your beliefs about them.

By the end of the certification, participants will:
• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and eight-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of consistent, focused coaching to goals.
• Explore how to create a positive, challenging environment where people motivate themselves
and continually perform on higher and higher levels.
• Build positive self-belief in their ability to coach others to higher performance.
• Share best practices.

Learn More

    Scottsdale, AZ

  • Mar 18, 2019
    -
    Mar 21, 2019

    Mon Mar 18, 2019
    8:00 am - 5:00 pm

    Tue Mar 19, 2019
    8:00 am - 5:00 pm

    Wed Mar 20, 2019
    8:00 am - 5:00 pm

    Thu Mar 21, 2019
    8:00 am - 1:30 pm

    2
Scottsdale, AZ times are
shown in Mountain time.
Register Today

Behavior Styles

Go To Registration Form

You will learn how to:

  1. Interpret the assessment
  2. Apply the concepts in selling, service and coaching scenarios
  3. Conduct a 2-3 hour in-house session
  4. Administer individual and team assessments

What you will receive:

  1. A personalized report
  2. Two days of training on the assessment content and uses
  3. Outlines and PPT to conduct an in-house workshop

You will learn how to:

  1. Interpret the assessment
  2. Apply the concepts in selling, service and coaching scenarios
  3. Conduct a 2-3 hour in-house session
  4. Administer individual and team assessments

What you will receive:

  1. A personalized report
  2. Two days of training on the assessment content and uses
  3. Outlines and PPT to conduct an in-house workshop
Learn More

    Scottsdale, AZ

  • Feb 21, 2019
    -
    Feb 22, 2019

    Thu Feb 21, 2019
    1:00 pm - 6:00 pm

    Fri Feb 22, 2019
    8:00 am - 3:00 pm

    18
Scottsdale, AZ times are
shown in Mountain time.
Register Today

The Member Advantage/Integrity Selling for Service Professionals

A 3.5 Day Certification
Go To Registration Form

Integrity Selling for Service Professionals® (ISSP) is an interactive process that equips individuals to impact customer loyalty as they demonstrate ethically driven service and sales behaviors. Regardless of responsibilities or titles within an organization, any individual can positively impact each customer experience through teamwork and actions that build deeper relationships.

These abilities are rarely learned intellectually, and yet, they are developed experientially. By better understanding the importance of a loyal customer, practicing excellent service principles, and listening for additional sales or services opportunities—participants enhance their ability and commitment to create customer value.

Integrity Selling for Service Professionals® (ISSP) is an interactive process that equips individuals to impact customer loyalty as they demonstrate ethically driven service and sales behaviors. Regardless of responsibilities or titles within an organization, any individual can positively impact each customer experience through teamwork and actions that build deeper relationships.

These abilities are rarely learned intellectually, and yet, they are developed experientially. By better understanding the importance of a loyal customer, practicing excellent service principles, and listening for additional sales or services opportunities—participants enhance their ability and commitment to create customer value.
The Member Advantage™ (TMA™) is the credit union version of this process jointly created by Integrity Solutions and Allied Solutions.

The core process of TMA/ISSP includes:
• Customer/Member Needs-Focused Communication Model to build long-term relationships.
• Easy to Use Behavior Styles® Language to enhance communication with customers/members.
• A structured process to create value through effective problem solving.
• Structured Follow-up Modules.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions.

Some of the topics covered include:
• Discussing the Difference between a Product or Process Focus and a Customer/Member Needs
Focus.
• Practicing an Effective Problem-Solving Process.
• Interviewing More Effectively to Identify Specific Needs.
• Making a Stronger Impact on Customers/Members.
• Identifying and Overcoming Internal Conflicts that Stifle Productivity.
• Learning how to identify additional sales or service needs.

By the end of the certification, participants will:
• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and seven-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of the Interview Step and its impact on the rest of the process.
• Determine the impact of values, ethics and mindset on sales/service effectiveness.
• Understand how to develop the key traits of highly successful sales/service professionals.
• Share best practices.

Learn More

    Nashville, TN

  • Mar 4, 2019
    -
    Mar 7, 2019

    Mon Mar 4, 2019
    8:00 am - 5:00 pm

    Tue Mar 5, 2019
    8:00 am - 5:00 pm

    Wed Mar 6, 2019
    8:00 am - 5:00 pm

    Thu Mar 7, 2019
    8:00 am - 1:30 pm

    13
Nashville, TN times are
shown in Central time.

    Scottsdale, AZ

  • May 6, 2019
    -
    May 9, 2019

    Mon May 6, 2019
    8:00 am - 5:00 pm

    Tue May 7, 2019
    8:00 am - 5:00 pm

    Wed May 8, 2019
    8:00 am - 5:00 pm

    Thu May 9, 2019
    8:00 am - 1:30 pm

    19
Scottsdale, AZ times are
shown in Mountain time.
Register Today

Integrity Service

A 3.5 Day Certification
Go To Registration Form

Integrity Service® is a comprehensive process designed to help employees, managers, and leadership develop the appropriate attitudes, values, skills and behaviors necessary for a customer-focused organization.

The goal of Integrity Service is to affect behavior change, not just teach skills. This is accomplished through practice, repetition and positive reinforcement. Integrity Service creates a culture where principles of exceptional service become automatic behaviors.

Integrity Service® is a comprehensive process designed to help employees, managers, and leadership develop the appropriate attitudes, values, skills and behaviors necessary for a customer-focused organization.

The goal of Integrity Service is to affect behavior change, not just teach skills. This is accomplished through practice, repetition and positive reinforcement. Integrity Service creates a culture where principles of exceptional service become automatic behaviors.

The core process of Integrity Service® includes:
• GVALHI—a proven Customer Satisfaction System™.
• Behavior Styles® model and language to enhance communication with customers.
• A four-step Problem Solving Formula to create a roadmap for successful problem.
• Structured Follow-Up process.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions.

By the end of the certification, participants will:

• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and seven-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of team synergy when internal and external customers are valued.
• Build positive self-beliefs and appreciation for the uniqueness of others.
• Share best practices.

Learn More

    Scottsdale, AZ

  • Feb 25, 2019
    -
    Feb 28, 2019

    Mon Feb 25, 2019
    1:00 pm - 5:00 pm

    Tue Feb 26, 2019
    8:00 am - 5:00 pm

    Wed Feb 27, 2019
    8:00 am - 5:00 pm

    Thu Feb 28, 2019
    8:00 am - 1:30 pm

    18
Scottsdale, AZ times are
shown in Mountain time.

    Nashville, TN

  • May 20, 2019
    -
    May 23, 2019

    Mon May 20, 2019
    1:00 pm - 5:00 pm

    Tue May 21, 2019
    8:00 am - 5:00 pm

    Wed May 22, 2019
    8:00 am - 5:00 pm

    Thu May 23, 2019
    8:00 am - 1:30 pm

    20
Nashville, TN times are
shown in Central time.
Register Today

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