Your Journey to Sales, Coaching and Customer Service Excellence Begins Here

Integrity Selling® is a comprehensive ethics and values-based sales development process that redefines selling as an activity of identifying and filling wants or needs and creating value for customers. Integrity Selling® leverages Integrity Solutions® proprietary learning methodology and is based on the foundational process used for developing customer needs-focused consultative sales skills.

The core process of Integrity Selling® includes:
• AID,Inc.®—a needs-focused selling system.
• Behavior Styles® model and language to enhance communication with customers.
• Structured Follow-Up process.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions

By the end of the certification, participants will:

• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and eight-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of the Interview Step and its impact on the rest of the process.
• Determine the impact of values, ethics and mindset on sales effectiveness.
• Understand how to develop the key traits of highly successful salespeople.
• Share best practices.

Achieve! is a dynamic roadmap to expand belief boundaries and work through emotional barriers to reach the next level of success. Attend this proven process to reach your goals.
Objectives of the program:
• Set specific goals and develop strategies for attaining them
• Build internal beliefs that your goals are possible
• Remove emotional roadblocks that keep you from reaching your goals
• Create a success map to monitor progress
• Identify and develop necessary strengths
• Create an environment that supports and encourages creativity
• Achieve at least 20% growth in productivity

Impact of Achieve!
• Creates a culture of high performers
• Provides a fast start for new hires and a road map for seasoned professionals
• Enhances problem solving and decision making
• Increases belief boundaries and view of what is possible
• Develops strong achievement drive, emotional intelligence and communication skills
• Provides strategies and tools for dealing with change

By the end of the certification you will understand the concepts plus know how to facilitate the initial seminar and ongoing follow-up sessions.

Integrity Service® is a comprehensive process designed to help employees, managers, and leadership develop the appropriate attitudes, values, skills and behaviors necessary for a customer-focused organization.

The goal of Integrity Service is to affect behavior change, not just teach skills. This is accomplished through practice, repetition and positive reinforcement. Integrity Service creates a culture where principles of exceptional service become automatic behaviors.

The core process of Integrity Service® includes:
• GVALHI—a proven Customer Satisfaction System™.
• Behavior Styles® model and language to enhance communication with customers.
• A four-step Problem Solving Formula to create a roadmap for successful problem.
• Structured Follow-Up process.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions.

By the end of the certification, participants will:

• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and seven-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of team synergy when internal and external customers are valued.
• Build positive self-beliefs and appreciation for the uniqueness of others.
• Share best practices.

Integrity Selling for Service Professionals® (ISSP) is an interactive process that equips individuals to impact customer loyalty as they demonstrate ethically driven service and sales behaviors. Regardless of responsibilities or titles within an organization, any individual can positively impact each customer experience through teamwork and actions that build deeper relationships.

These abilities are rarely learned intellectually, and yet, they are developed experientially. By better understanding the importance of a loyal customer, practicing excellent service principles, and listening for additional sales or services opportunities—participants enhance their ability and commitment to create customer value.
The Member Advantage™ (TMA™) is the credit union version of this process jointly created by Integrity Solutions and Allied Solutions.

The core process of TMA/ISSP includes:
• Customer/Member Needs-Focused Communication Model to build long-term relationships.
• Easy to Use Behavior Styles® Language to enhance communication with customers/members.
• A structured process to create value through effective problem solving.
• Structured Follow-up Modules.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions.

Some of the topics covered include:
• Discussing the Difference between a Product or Process Focus and a Customer/Member Needs
Focus.
• Practicing an Effective Problem-Solving Process.
• Interviewing More Effectively to Identify Specific Needs.
• Making a Stronger Impact on Customers/Members.
• Identifying and Overcoming Internal Conflicts that Stifle Productivity.
• Learning how to identify additional sales or service needs.

By the end of the certification, participants will:
• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and seven-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of the Interview Step and its impact on the rest of the process.
• Determine the impact of values, ethics and mindset on sales/service effectiveness.
• Understand how to develop the key traits of highly successful sales/service professionals.
• Share best practices.

Integrity Coaching® is a developmental process that builds managers into strong leaders and coaches while giving them the knowledge, skills and tools to increase their people’s performance.

Leaders who use this process:
• Build stronger belief in people’s ability to perform at higher levels.
• Empower their people to solve problems and make decisions.
• Keep their people from plateauing.
• Help their people develop strong goal clarity.

This principles-based process includes a full day seminar, followed by eight-weekly follow-up sessions that truly create positive behavior change.

The core process of Integrity Coaching® includes:
• A five-step Coaching Process to positively increase productivity and accountability.
• Ways to discover what motivates your people.
• Diagnostic and Prescription Tools to help your people manage their success.
• Structured Follow-Up process.
• Learning dynamics that target attitudes and beliefs as well as skills.
• Ongoing Performance Accelerator Sessions

Some of the topics covered include:
• The difference between coaching and managing.
• Discovering the Law of Limited Performance.
• Assessing your Leadership Skills.
• Understanding the cause of human behavior.
• Determining what motivates your people.
• Implementing a successful coaching process.
• Coaching people to higher effectiveness.
• Diagnosing problems and prescribing cures.
• Influencing people through your beliefs about them.

By the end of the certification, participants will:
• Understand the factors necessary for creating sustained behavior change.
• Experience, practice, and deliver portions of the seminar and eight-weekly follow-up sessions.
• Learn successful facilitation tips and program implementation strategies.
• Discover the power of consistent, focused coaching to goals.
• Explore how to create a positive, challenging environment where people motivate themselves
and continually perform on higher and higher levels.
• Build positive self-belief in their ability to coach others to higher performance.
• Share best practices.