Product and service quality aren’t enough to build member loyalty. The credit unions that consistently create strong, trust-based member relationships—the kind that lead to next-level opportunities for growth—are those that:
Align your culture to build the trust and value your members care about and the loyalty your credit union thrives on. The Member Advantage gives you a proven, needs-focused approach for developing consultative sales behaviors, instilling supportive leadership practices and creating an inner drive within your employees to achieve more than they ever thought possible—for themselves and for the members they serve.
Today it is a given that Credit Unions must have product and service quality to survive. But it’s not enough to thrive. They must develop the skills and behaviors to create value beyond their product and service offerings and attain true member loyalty.Learn More
Integrity Service is a comprehensive process designed to help people understand what it means to be a truly customer-focused organization.Learn More
“We look to Integrity Solutions to be a catalyst in assisting us to deliver on our promises of internal and external excellence in culture, service execution, results orientation and human development. For more than five years, as a trusted partner Integrity Solutions has delivered on being such a catalyst. Our legacy of a strong “Service is Sales, Sales is Service” culture has been significantly enhanced through the assimilation of The Member Advantage for front-line staff as they communicate and connect with our cherished membership.”
Our values-based approach has been the competitive advantage for more than 2000 organizations in over 130 countries.