Energy and Utilities Expertise

Create a Truly World-Class Customer Experience

Customer 'satisfaction' is no longer good enough. Leading energy & utility companies know that customer loyalty is only achieved when a culture is developed where every employee is completely customer-focused and customer expectations are exceeded. We help some of the premier energy & utility brands in the country do just that.

Featured Clients

Our values-based approach has been the competitive advantage for more than 2000 organizations in over 130 countries.

Our insights

  • Stop Blaming the Customer Service Rep for Poor Customer Service

    Saying ‘We value you as a customer and your business is important to us’ are lovely statements. But do those values show up in the everyday behavior of your employees?…

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  • From Boss to Coach: Turning Great Sales Managers Into Great Coaches

    From October 2016. Success in sales isn’t based solely on following a set of mechanical, process-driven rules. It begins within the head and heart of the salesperson. This webinar focuses…

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  • eBook: Who Will Your Superstars Be in a Year? Your Coaching Game Plan

    69% of leaders are uncomfortable communicating with staff. That’s nearly 7 in 10! Is it any coincidence that 7 in 10 employees are disengaged? Employees need effective communication. They crave…

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Move the Needle on Customer Loyalty By Building Value For Customers for Long-term Growth and Competitive Advantage

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