We Get Superior Results

Here's Just A Sample of What Our Clients Have to Say

“I wanted to transition away from an order-taking culture, but I didn’t want to sacrifice member service. That’s what really drew me to Integrity Solutions. Their philosophy is that sales equals service, and service equals sales. I’d never seen it explained that way, but I loved it because it helps people see that sales is about looking out for your members’ needs.”

- Brandon Michaels, President/CEO, Mazuma

“Over 16 years ago we introduced Integrity Selling as the only selling system to be supported in our Agency. In 33 years of management, I have never had any selling system deliver results as dramatic or as sustained as the Integrity Selling system. What has made it unique is that it has been extremely effective with brand new producers and with experienced veterans while spanning a time of tremendous change in our industry.”

- Regional Managing Director, Midwest Region, Principal Insurance

"It is critically important to deliver a consistent message and approach to our customers. The Integrity Selling module has equipped our sales associates with a systematic and common approach for preparation, qualifying the customer and sales call follow up. Integrity Solutions was the right investment at the right time for our business.”

Jon Dartt, SVP Sales

“I’ve never found a follow-up program that provides the type of impact that the Integrity program Delivers.”

– Stephen Brodeur, Director of Commercial Training and Development, Quest Diagnostics

"Integrity Solutions has helped support and enhance our foundational company culture. The inter-connectivity of their programs provides a strong thread throughout our organization that informs the way we communicate with each other and with our clients. Associate productivity is boosted through our manager coaching, our sales people increasing profit and our non-client facing associates embracing the internal-customer. We are a stronger company because of Integrity Solutions.”

Scottland Jacobson, Director, Global Learning & Development

"My dad gave me a copy of Integrity Selling in 1993 and I have used the concepts daily during my 20+ years with Enterprise. When we were introduced to Integrity Coaching it was clear that our people and our business would benefit if we could integrate ‘coaching’ into our culture. The decision to work with Integrity was easy because they provide leadership development that matches our culture and our needs.”

Steve Durham, AVP

"I was looking for a program that would put the store manager in a leadership position when it came to customer service. The great thing about Integrity Service® is that it can be tailored to fit any type of business. By having our store managers conduct the training, there was increased interactions between the manager and his or her associates, and the store manager needs to continue to set the tone for service throughout the store, long after the training has been completed.”

Larry Zettle, Executive Vice President and Chief Operating Officer

“I’ve enjoyed watching employees become aware that selling a product is the end result of a process that involves genuine care for uncovering the customer’s needs. If we’ve done a good job of communicating the products and services we offer, we’ll not only sell the product/service the customer desires, we’ll also sell ourselves as the bank they trust for all their future banking needs.”

- Aaron Ness, Executive Vice President Market Manager, First Dakota National Bank

“What I like about Integrity Selling, the most, is it's not just a way to sell products. The underlying process builds long term relationships. You build trust and you build respect. Yes we do a great job of selling our products, but the long term benefit to us is serving the members and building that trusting relationship.”

– Michael Raley, President and CEO, Baptist Health South Federal Credit Union

“We look to Integrity Solutions to be a catalyst in assisting us to deliver on our promises of internal and external excellence in culture, service execution, results orientation and human development. For more than five years, as a trusted partner Integrity Solutions has delivered on being such a catalyst. Our legacy of a strong 'Service is Sales, Sales is Service' culture has been significantly enhanced through the assimilation of The Member Advantage for front-line staff as they communicate and connect with our cherished membership.”

– Chris O’Malley, Senior Vice President Branch and Support Operations / Chief Information Officer, iQ Credit Union

“Integrity has produced measurable results in the performance and the motivation of our sales team within the American Red Cross. The skills and behavior change we have seen in our people have assisted in achieving significant ROI for Reach, Revenue and Filling the Bucket, from Integrity’s training and development.”

– Donna Palmieri, VP for PHSS Sales, American Red Cross

“When I was managing 30 agents, I used the principles of Integrity Coaching to increase our overall business 25% in all lines from one year to the next”.

- Sharon McAuley, VP-Health, State Farm

“I have been involved in many training sessions throughout my career but never have I found a greater ROI than Integrity Solutions. It is a common-sense approach based on building relationships and adding value rather than product pushing. Integrity Solutions will be a strategic partner of our organization from this point forward because it is a natural fit with our culture and core values.”

- Angie Simpson, Vice President of Human Resources, Countybank

"My only regret is that I was not introduced to Integrity Selling earlier in my career. I have already shared my enthusiasm for Integrity Selling with some of my colleagues and would recommend that they get involved as soon as they can.”

– Territory Sales Manager, Archer Daniels Midland Company

“Integrity Selling has increased our overall member experience with our insurance team. Now every interaction a member has is with an employee that intently listens, focuses, and responds to the customer while keeping the members’ best interests in mind. This has not only improved our overall member satisfaction, but has also increased our product and account penetration into each member household further helping our agency live out our own motto ‘3 is the Key’”.

– Stephen Simmons, Manager of Direct Sales, AAA Carolinas

"Integrity Service helped to bring my team together at a time where there was a lot of turbulence. Understanding behavior styles was key for my team…Another key point was self-awareness. It allowed us to discover tendencies that we had not picked up on…The most important thing that came out of this program was understanding the value of customer loyalty. (The team) ensures we create new customers and keep our existing customers.”

- Customer Service Supervisor, Rust-Oleum

“At IHA, we value employee engagement. We’re continually striving to promote a culture where employees take personal satisfaction in the quality of their work and the difference they can make in every customer experience, whether internal or external. Integrity Service for Healthcare assists us in sustaining a positive, engaging, and energized workplace for our employees.”

-Vice President of Human Resources & Customer Service, IHA

Success Stories

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