Exceptional customer service is not a function — it is a purpose, rooted in an understanding of what it means to be truly customer-focused. While many customer service training programs emphasize the technical and transactional aspects of the job, they overlook some of the most pivotal factors influencing the customer’s perception of service: mindset, motives and values.
Our customer service training builds more than just skills, because being customer-focused isn’t just about what you do; it’s also about your attitudes, values and beliefs. We help your team shift their focus from the job function to the job purpose, building the behaviors and confidence to be truly customer-focused.
Whether customers are internal or external, they’re looking for someone who will be their advocate and face service problems head on. Our holistic approach to customer service training builds a passion within your team to work together to serve their customers as problem-solvers driven by a genuine desire to uncover needs, be the customer’s advocate and build value for them. The result is a sustained increase in customer satisfaction scores and retention rates, along with a highly engaged team that takes pride in their work.
Integrity Service is a comprehensive customer service training program that follows a process designed to help people understand what it means to be a truly customer-focused organization.Learn More
Improving customer service skills without realizing the importance of attitudes and values will seldom, result in long-term behavior change. With so many options available, healthcare customers choose to do business where exceptional customer service is a priority.Learn More
Integrity Service for Healthcare Leaders is a developmental process that equips senior leaders with the knowledge and skills to create a culture where all employees and patients are valued and treated with respect.Learn More
A comprehensive solution that helps customer service teams communicate, collaborate, and influence more effectively to increase team performance. Integrity Communication creates a common language and dialogue for success.Learn More
Achieving Referral Growth examines three key skill sets designed to increase market share and customer loyalty: Strategy, Service and Sales. Valuable insights offered in this program will help you claiming your share of the market.Learn More
ACHIEVE! is a dynamic road-map for rapidly accelerating performance and turning goals into reality by targeting barriers that stand in the way.Learn More
“Integrity Solutions is just what we needed for our frontline staff! They have gained the confidence they need to provide excellent customer service. They now realize that sales is service and service is sales! They take pride in their work and think of themselves as problem solvers.”