Learn and teach your team the techniques for identifying needs, problem-solving, and building trust.
Integrity Communication® focuses on collaborative behaviors that foster productive and long-term partnerships with both internal and external customers. As business professionals face increasing time constraints, expanded responsibilities, and increasingly diverse, complex, and occasionally even contentious communication it helps people influence others to act.
Your Team Will Learn:
Strategies for collaborating effectively with a broad coalition of stakeholders
Tactics for building trust and rapport so associates are open to your suggestions
Techniques for recognizing and adapting to different communication preferences and behavior styles
Questioning methods for identifying and filling needs
Skills for expanding influence and gaining agreement
A simple framework for understanding and working through problems
Importance of values, ethics, and beliefs, aka INTEGRITY
How We Work With You
Interactive 1-2 Day Workshop
8-Week Sustainment & Accountability Program
Ongoing Support and Coaching
What Makes Integrity Communication So Valuable?
A progressive framework for having a positive, productive dialogue
Highly interactive course dynamics
Values-driven dialogue to gain trust and achieve respected outcomes
Content may be customized to align with cultural norms
Workshop is reinforced with 8-week Sustainment and Accountability Plus Monthly Performance Accelerator Modules.
Participants learn the importance of providing value in every interaction
Benefits to Your Organization
Increase in collaboration and organizational alignment
Higher trust and transparency
Greater employee retention due to job satisfaction
Significant impact to the bottom line
86% of employees and executives surveyed by Salesforce.com cited a lack of collaboration or ineffective communication for workplace failures."
Are Communication Skills Really “Soft” Skills? So-called “soft skills”, like the ability to communicate and influence effectively, often get relegated to the nice-to-have category, especially when you need people to…
Organizations Pay a High Price for Poor Communication Skills
Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Hardly. In fact, the…
Effective customer service training requires more than hiring great people who naturally enjoy helping others The relationship between sales and customer service is critical, but these two divisions are typically…