Simply improving service skills without addressing the importance of attitudes and values will seldom, if ever, result in long-term behavior change. In an industry with so many options available, customers will choose to do business where exceptional service is a priority.
Your Team Will Learn:
Pre and post Assessment
Interactive Half-day Workshop
6-Week Sustainment and Accountability Program
Supportive Coaching Strategies for Managers
24 Monthly Service Moments
Customer Service “Gamebox” with daily service reminders
Easily adaptable 6-Step Customer Communication Process
Highly interactive course dynamics
Content may be customized for increased relevancy
Aligned coaching resources for managers
The integrity-based philosophy supports our organization’s commitment to create value for patients, physicians and our employees.”
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