Integrity Service for Healthcare

Simply improving service skills without addressing the importance of attitudes and values will seldom, if ever, result in long-term behavior change. In an industry with so many options available, customers will choose to do business where exceptional service is a priority.

Your Team Will Learn:

  • Tactics for building trust and respect so patients are open to your suggestions
  • Techniques for recognizing and adapting to different communication preferences and behavior styles
  • Questioning and listening methods for identifying and filling needs
  • The importance of conveying a sincere desire to assist with any follow-up or future needs
  • A simple framework for understanding, empathizing and working through problems with both co-workers and customers
  • The value of a positive attitude when interacting with customers, patients, and co-workers
  • A simple smile and a genuine desire to serve goes a long way toward earning a patient’s trust

How We Work With You

Pre and post Assessment

Interactive Half-day Workshop

6-Week Sustainment and Accountability Program

Supportive Coaching Strategies for Managers

24 Monthly Service Moments

Customer Service “Gamebox” with daily service reminders

What Makes Integrity Service for Healthcare So Impactful?


Easily adaptable 6-Step Customer Communication Process


Highly interactive course dynamics


Content may be customized for increased relevancy


Aligned coaching resources for managers

Benefits to Your Organization

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Noteworthy improvement in teamwork and alignment

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Higher employee engagement and retention

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Increase in patient satisfaction and loyalty

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Significant impact to the bottom line

The integrity-based philosophy supports our organization’s commitment to create value for patients, physicians and our employees.”

– Worldwide Vice President of Sales Force Effectiveness, Global Medical Device Company

Our insights

  • Ep 007 Customer Service: Going Beyond the Script

    Building Great Customer Service Teams How can training build a strong relationship between customer service and sales? And how can you go “beyond the script?” Empower your customer service teams…

    Listen Now
  • Selling in a Dynamic Healthcare Environment

    Greater price pressure, increased regulations, shifting consumer demands, heightened scrutiny, changing payer and delivery systems, new reimbursement models, technology advancements…  if you’re selling in this environment, it’s a good bet…

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  • Ep 004 Millennials in the Healthcare Workforce: Challenges and Opportunities

    As a higher percentage of younger sales associates get hired in the healthcare industry, what are the implications for managing, coaching and training these younger hires? An insightful podcast discussion…

    Listen Now

The Healthcare Industry Is Experiencing Unprecedented Change We'll Help You Keep Up

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