Integrity Service for Healthcare

Simply improving service skills without addressing the importance of attitudes and values will seldom, if ever, result in long-term behavior change. In an industry with so many options available, customers will choose to do business where exceptional service is a priority.

Your Team Will Learn:

  • Tactics for building trust and respect so patients are open to your suggestions
  • Techniques for recognizing and adapting to different communication preferences and behavior styles
  • Questioning and listening methods for identifying and filling needs
  • The importance of conveying a sincere desire to assist with any follow-up or future needs
  • A simple framework for understanding, empathizing and working through problems with both co-workers and customers
  • The value of a positive attitude when interacting with customers, patients, and co-workers
  • A simple smile and a genuine desire to serve goes a long way toward earning a patient’s trust

How We Work With You

Pre and post Assessment

Interactive Half-day Workshop

6-Week Sustainment and Accountability Program

Supportive Coaching Strategies for Managers

24 Monthly Service Moments

Customer Service “Gamebox” with daily service reminders

What Makes Integrity Service for Healthcare So Impactful?

1

Easily adaptable 6-Step Customer Communication Process

2

Highly interactive course dynamics

3

Content may be customized for increased relevancy

4

Aligned coaching resources for managers

Benefits to Your Organization

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Noteworthy improvement in teamwork and alignment

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Higher employee engagement and retention

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Increase in patient satisfaction and loyalty

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Significant impact to the bottom line

The integrity-based philosophy supports our organization’s commitment to create value for patients, physicians and our employees.”

– Worldwide Vice President of Sales Force Effectiveness, Global Medical Device Company

Our insights

  • Ep 007 Customer Service: Going Beyond the Script

    Building Great Customer Service Teams How can training build a strong relationship between customer service and sales? And how can you go “beyond the script?” Empower your customer service teams…

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  • Selling in a Dynamic Healthcare Environment

    Greater price pressure, increased regulations, shifting consumer demands, heightened scrutiny, changing payer and delivery systems, new reimbursement models, technology advancements…  if you’re selling in this environment, it’s a good bet…

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  • Ep 004 Millennials in the Healthcare Workforce: Challenges and Opportunities

    As a higher percentage of younger sales associates get hired in the healthcare industry, what are the implications for managing, coaching and training these younger hires? An insightful podcast discussion…

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See More Insights

The Healthcare Industry Is Experiencing Unprecedented Change We'll Help You Keep Up

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