Call Centers are overcoming their outdated stigma of being cost drains, and instead embrace their new role as the company’s front line and emerging profit creator. Integrity Selling for Call Centers focuses on the critical skills and ethical sales behaviors designed to forge true customer loyalty.
What Participants Learn
Manager Overview
Pre-Work
Interactive 1-2 Day Workshop
8-Week Sustainment and Accountability Program
Monthly Performance Accelerator Modules
Easily adaptable service and selling process with a common language
Effective hesitation management by building confidence and belief in abilities
Highly interactive course dynamics
Content customized to increase relevancy
Workshopis reinforced with 8-Week Accountability and Sustainment Program Plus Monthly Performance Accelerator Modules
Integrity Selling has increased our overall member experience with our insurance team. Now every interaction a member has is with an employee that intently listens, focuses, and responds to the customer while keeping the members’ best interests in mind. This has not only improved our overall member satisfaction, but has also increased our product and account penetration into each member household further helping our agency live out our own motto ‘3 is the Key’”.
Effective customer service training requires more than hiring great people who naturally enjoy helping others The relationship between sales and customer service is critical, but these two divisions are typically…
Read NowThe call center has made a colossal shift and become a company’s initial shot at true customer service and competitive advantage. Smart companies have begun to understand that their call…
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