Get a competitive advantage by teaching your service team how to guide customers to additional purchases by creating the critical roles of answering questions and problem-solving.
Integrity Selling for Service Professionals® (ISSP) bridges the gap between service and sales. In addition to the critical role of answering questions and solving problems, customer service professionals are often tasked with recognizing selling opportunities. By strategically guiding the customer to additional purchases, a skillful customer service associate offers further value that will set you apart from competitors.
Manager Overview
Interactive One-Day Workshop
7-Week Sustainment & Accountability Program
6 Monthly Performance Accelerator Modules
Manager’s Coaching Component
Easily adaptable service and selling process with a common language
Highly interactive course dynamics
Content may be customized based on organization or industry
Workshop is reinforced with 7-Week Sustainment and Accountability Program and Monthly Performance Accelerator Modules
Participants learn the need for ethical behavior in forging long-term customer relationships
“Integrity Solutions is just what we needed for our frontline staff! They have gained the confidence they need to provide excellent customer service. They now realize that sales is service and service is sales! They take pride in their work and think of themselves as problem solvers.”
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