“The Integrity Selling Model provides value and enthusiasm for the following reasons: First, it’s a realistic, detailed, and customer-focused approach that allows you to be yourself while having a conversation with the customer. Second, it unifies all Quest lines of business to one language. Finally, it’s a model that world-class organizations provide for their sales forces.”
“Understanding what is holding each salesperson back from next level success requires preparing for the coaching conversation in the right way. Once I do that – it is so less complicated – so much easier to understand their goals, and have them self-discover what break-throughs they need in order to feel more successful in their roles. My coaching goal is to get to know each other better, build trust, and come up with new success paradigms. Helping them move towards new success paradigms directly connects to moving them towards building better client relationships. I learn as much from the salesperson as they learn from me in a coaching conversation. With one of my RM’s, we will meet monthly to discuss progress on the goals he established and removal of obstacles to that success. One of our goals is to brainstorm ways to be better at presenting our bank’s value that will differentiate us from other banks.”
“TSB has been working in partnership with Integrity Solutions for the past 26 years. Integrity Selling is the framework for our needs-based customer conversations. The framework is widely used by our customer facing teams and aligns with both TSB’s values and customer-centric service proposition.” (TSB won the 2019 Consumer New Zealand People’s Choice Award for Banking - for the 4h year in a row. They also won the 2019 KPMG Customer Experience Excellence Award.)
Integrity Selling...resonated with our own corporate values. Selling was not about forcing your products and services on customers, it was about genuinely trying to establish customers’ needs and wants, and finding solutions for them. Our results speak for themselves. During this downturn our company emerged as the clear number one market leader across all our market sectors, grew our sales, kept our team intact and our profitability increased tenfold.
Feedback has been excellent from our team about the learnings, practice and peer transparency on the coaching calls. Thanks for helping us all become better coaches!
“The outcome is bigger than just getting better at your job. You see improvements in personal life, work life and throughout the entire organization.”
“The thing I appreciate most about Integrity Selling® is that it is relevant and easily applied across all our business units. Having a common language has increased collaboration and teamwork.”
“I wanted to transition away from an order-taking culture, but I didn’t want to sacrifice member service. That’s what really drew me to Integrity Solutions. Their philosophy is that sales equals service, and service equals sales. I’d never seen it explained that way, but I loved it because it helps people see that sales is about looking out for your members’ needs.”
“Over 16 years ago we introduced Integrity Selling as the only selling system to be supported in our Agency. In 33 years of management, I have never had any selling system deliver results as dramatic or as sustained as the Integrity Selling system. What has made it unique is that it has been extremely effective with brand new producers and with experienced veterans while spanning a time of tremendous change in our industry.”
"It is critically important to deliver a consistent message and approach to our customers. The Integrity Selling module has equipped our sales associates with a systematic and common approach for preparation, qualifying the customer and sales call follow up. Integrity Solutions was the right investment at the right time for our business.”
"After almost 31 years at Behr and 27 of them as a VP or Regional, I can’t believe how much more I have learned..."
“The investment we have made is paying huge dividends in shaping a performance-driven culture – where people are motivated and engaged toperform at their highest their potential.”
“I’ve never found a follow-up program that provides the type of impact that the Integrity program Delivers.”
"Integrity Solutions has helped support and enhance our foundational company culture. The inter-connectivity of their programs provides a strong thread throughout our organization that informs the way we communicate with each other and with our clients. Associate productivity is boosted through our manager coaching, our sales people increasing profit and our non-client facing associates embracing the internal-customer. We are a stronger company because of Integrity Solutions.”
"My dad gave me a copy of Integrity Selling in 1993 and I have used the concepts daily during my 20+ years with Enterprise. When we were introduced to Integrity Coaching it was clear that our people and our business would benefit if we could integrate ‘coaching’ into our culture. The decision to work with Integrity was easy because they provide leadership development that matches our culture and our needs.”
"I was looking for a program that would put the store manager in a leadership position when it came to customer service. The great thing about Integrity Service® is that it can be tailored to fit any type of business. By having our store managers conduct the training, there was increased interactions between the manager and his or her associates, and the store manager needs to continue to set the tone for service throughout the store, long after the training has been completed.”
“Reps are getting more time and having deeper conversations with their customers because they are asking better questions.”
“I’ve enjoyed watching employees become aware that selling a product is the end result of a process that involves genuine care for uncovering the customer’s needs. If we’ve done a good job of communicating the products and services we offer, we’ll not only sell the product/service the customer desires, we’ll also sell ourselves as the bank they trust for all their future banking needs.”
“What I like about Integrity Selling, the most, is it's not just a way to sell products. The underlying process builds long term relationships. You build trust and you build respect. Yes we do a great job of selling our products, but the long term benefit to us is serving the members and building that trusting relationship.”
“We look to Integrity Solutions to be a catalyst in assisting us to deliver on our promises of internal and external excellence in culture, service execution, results orientation and human development. For more than five years, as a trusted partner Integrity Solutions has delivered on being such a catalyst. Our legacy of a strong 'Service is Sales, Sales is Service' culture has been significantly enhanced through the assimilation of The Member Advantage for front-line staff as they communicate and connect with our cherished membership.”
“Integrity works for brand new salespeople and the seasoned pro. Anyone can use it as a foundation.”
“Integrity has produced measurable results in the performance and the motivation of our sales team within the American Red Cross. The skills and behavior change we have seen in our people have assisted in achieving significant ROI for Reach, Revenue and Filling the Bucket, from Integrity’s training and development.”
“When I was managing 30 agents, I used the principles of Integrity Coaching to increase our overall business 25% in all lines from one year to the next”.
“I have been involved in many training sessions throughout my career but never have I found a greater ROI than Integrity Solutions. It is a common-sense approach based on building relationships and adding value rather than product pushing. Integrity Solutions will be a strategic partner of our organization from this point forward because it is a natural fit with our culture and core values.”
“Integrity has helped us differentiate ourselves. We now retain advisors [employees] at 3x the industry average. Most companies can't help you do that.”
"My only regret is that I was not introduced to Integrity Selling earlier in my career. I have already shared my enthusiasm for Integrity Selling with some of my colleagues and would recommend that they get involved as soon as they can.”
“Integrity Selling has increased our overall member experience with our insurance team. Now every interaction a member has is with an employee that intently listens, focuses, and responds to the customer while keeping the members’ best interests in mind. This has not only improved our overall member satisfaction, but has also increased our product and account penetration into each member household further helping our agency live out our own motto ‘3 is the Key’”.
"Integrity Service helped to bring my team together at a time where there was a lot of turbulence. Understanding behavior styles was key for my team…Another key point was self-awareness. It allowed us to discover tendencies that we had not picked up on…The most important thing that came out of this program was understanding the value of customer loyalty. (The team) ensures we create new customers and keep our existing customers.”
“At IHA, we value employee engagement. We’re continually striving to promote a culture where employees take personal satisfaction in the quality of their work and the difference they can make in every customer experience, whether internal or external. Integrity Service for Healthcare assists us in sustaining a positive, engaging, and energized workplace for our employees.”
Implementing a formal selling process across the Smith & Nephew Sports Medicine division wins a 2018 Training Top 125 Award.
INCREASED SALES TEAM CONFIDENCE AND PRODUCTIVITY CREATES DEEPER CUSTOMER RELATIONSHIPS
Comprehensive Sales Model Shaping Culture, Improving Sales Effectiveness
Recognized five years in a row by Ethisphere Institute as one of the World’s Most Ethical Companies
Largest credit union in the Pacific Northwest significantly increases member engagement, net promoter scores, member loyalty.
AAA IMPROVES CUSTOMER LOYALTY, INCREASES SALES AND REFERRALS
A MAJOR INSURANCE/FINANCIAL SERVICES COMPANY CREATES A COACHING CULTURE FOR INCREASED PRODUCTIVITY, RETENTION, AND GOAL-ORIENTED COMMUNICATION
A CULTURE SHIFT TO 'SALES EQUALS SERVICE AND SERVICE EQUALS SALES' RESULTS IN UNPRECEDENTED LOAN GROWTH
HOW INTEGRITY SELLING® HELPED A FORTUNE 500 COMPANY TRIPLE ASSET RETENTION RESULTS TO OVER $2.3B
IMPROVING EMPLOYEE RETENTION AND CUSTOMER SERVICE EFFECTIVENESS AT A MAJOR GROCERY CHAIN
UNPRECEDENTED FINANCIAL GROWTH THROUGH A SALES AND SERVICE CULTURE THAT UNDERSTANDS AND FULFILLS MEMBERS' NEEDS
IMPROVED FINANCIAL PERFORMANCE, MEMBER SERVICE SCORES AND EMPLOYEE RETENTION THROUGH CHANGING VIEWS OF TEAMWORK & SERVICE
MEETING CUSTOMERS’ NEEDS DELIVERS LONG-TERM CUSTOMER RETENTION
EXPERIENCING STEADY GROWTH SINCE THE ADOPTION OF INTEGRITY SELLING® A DECADE AGO
THE SOUTHERN COMPANY’S LEVERAGES INTEGRITY SERVICE® TO EMPHASIZE WORLD CLASS CUSTOMER SERVICE
COBALT CREDIT UNION USES MULTIPLE INTEGRITY SOLUTIONS® PRODUCTS TO TURN AROUND THEIR MEMBER AND ASSET BALANCE SHEET
“INTEGRITY SOLUTIONS SUPPORTS AND WORKS TOGETHER WITH OUR VALUES”
SELLING, SERVICE AND COACHING COME TOGETHER TO HELP TRANSFORM A CULTURE, DRIVE UP SUCCESS METRICS AND PROVIDE A SUPERIOR CUSTOMER EXPERIENCE
LEADING FINANCIAL SERVICES COMPANY ACHIEVES SIGNIFICANT BOTTOM LINE AND RETENTION GOALS WITH STRATEGIC FOCUS ON 'SKILL AND WILL' OF SALES TEAMS