Fanny Lam-Lacoste

Fanny draws on her broad business experience as a consultant, facilitator and coach to help client teams improve business processes, increase productivity, adapt to system upgrade, and enhance customer service and sales effectiveness. Through engaging cross-functional teams – Finance, Information Technology, Human Resources, Operations, Engineering, Maintenance, Customer Services and Sales across all levels of the organizations, she helped clients build continuous improvement capability. This includes mind-sets, structures, processes, systems and skills.

Independently and through collaborating with specialist management consulting firms, Fanny has worked with medium and large organizations, in Asia, Europe and the Middle East, in a variety of industries including Aviation, Banking, FMCG, Logistics, Natural Resources, Retail, Technology, Telecoms. Her clients consist of Alcatel, Bacardi, Cathay Pacific Airways, Hong Kong Airport Services, Kazzinc, Khan Bank, Modern Terminals, Qatar Airways, Skyguide, Smartone-Vodafone, Union Bancaire Privée.

Fanny received a Master’s degree in International Project Management from ESCP European Business School in Paris and a Higher Diploma in Hospitality Management from the Hong Kong Polytechnic University. She also holds a certification in Change Management.

Certified in Integrity Selling™ and Integrity Coaching™, she helps participants see new possibilities, take ownership of their growth, and translate learning into sustained results. Her work spans industries including aviation, banking, FMCG, manufacturing, pharmaceuticals, med-tech and telecoms.

Originally from Hong Kong, Fanny has lived in Taiwan, Austria, France, the U.S, the U.K. and Switzerland. She is now based in Geneva. In her free time, she works with the local community to practice different ways of improving the quality of personal relationships.