Retail & Distribution
build a culture of customer obsession
By creating a culture that is truly customer-focused and committed to delivering outstanding customer experiences every day, you can revitalize your brand, increase customer retention and loyalty, increase incremental revenue and compete more successfully, whether locally or globally,
- Improve Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Lifetime Value (CLV)
- Boost sales and customer advocacy
- Improve employee retention through skills development, advancement opportunities and a connection to purpose
- Build synergy and teamwork internally to increase communication, productivity and reinforce the customer focus
Retail & Distribution Training Programs
A customer-needs-focused process for all levels of sales associates to improve confidence, expand beliefs and increase sales effectiveness.
Developing customer-focused skills along with attitudes, motives and values to provide an outstanding customer experience.
A step-by-step process for managers to increase their people’s attitudes and beliefs, sales and customer service skills for better results.
Integrity Selling Refresh
A self-paced variety of online and interactive sessions to reinforce the application of sales principles of Integrity Selling and create lasting behavior change.
Integrity Selling Elevate
For graduates of Integrity Selling, Elevate offers sustained, virtual sales training and coaching to deepen learning and speed results.
The energy generated from the (Integrity Coaching) programs is obvious. When we ask at the end who they would recommend that we invite to the next scheduled program, the endorsements, frankly, are too much for us to meet. We have a long waiting list. That tells you you’re doing something well.Lou Cimini
I was looking for a program that would put the store manager in a leadership position when it came to customer service. The great thing about Integrity Service® is that it can be tailored to fit any type of business. By having our store managers conduct the training, there was increased interaction between the manager and his or her associates, and the store manager needs to continue to set the tone for service throughout the store, long after the training has been completed.Executive VP and COO
I continue to be impressed with the effect that Integrity Service® has on our associates. It is a program that they apply to their work situation, but also in their personal lives. It touches people deeply and promotes personal change and excellence. The repetition built into the program differentiates Integrity Service® from other service programs that too easily are ‘flash in the pan.’Vice President Consumer and Marketing Services
Who we work with
Does Your Company Have A Customer Service Strategy?
Most companies like to say they provide great customer service and deliver it with integrity, but what does that really…