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Become a Licensed Certified Facilitator

Your journey to sales, coaching and customer service excellence begins here.

Our process is designed to fully equip participants to manage a behavior change process in their organization.

They are equipped with the tools and skills to help employees in their organizations grow both professionally and personally through participating and experiencing our process based learning methodologies. Participants will have the opportunity to experience a complete immersion into Integrity Solutions® processes for skill-development and behavior change. They will be engaged from both a facilitator and participant perspective, and will get a behind-the-scenes understanding of the program philosophies.

Our Certification Program

Our programs are designed to develop sales and services teams as well as their organization’s leadership.

A Client Agreement typically precedes the certification and outlines in more detail the specific solution(s) your organization is purchasing and the related number of participant licenses.

Our Certification Process

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Why come to an Integrity Solutions Certification Training?
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Integrity Coaching

A 3.5 Day Certification
Go To Registration Form
Integrity Coaching® is a developmental process that builds managers into strong leaders and coaches while giving them the knowledge, skills and tools to increase their people’s performance. Leaders who use this process: • Build stronger belief in people’s ability to perform at higher levels. • Empower their people to solve problems and make decisions. • Keep their people from plateauing. • Help their people develop strong goal clarity.
Integrity Coaching® is a developmental process that builds managers into strong leaders and coaches while giving them the knowledge, skills and tools to increase their people’s performance. Leaders who use this process: • Build stronger belief in people’s ability to perform at higher levels. • Empower their people to solve problems and make decisions. • Keep their people from plateauing. • Help their people develop strong goal clarity. This principles-based process includes a full day seminar, followed by eight-weekly follow-up sessions that truly create positive behavior change. The core process of Integrity Coaching® includes: • A five-step Coaching Process to positively increase productivity and accountability. • Ways to discover what motivates your people. • Diagnostic and Prescription Tools to help your people manage their success. • Structured Follow-Up process. • Learning dynamics that target attitudes and beliefs as well as skills. • Ongoing Performance Accelerator Sessions Some of the topics covered include: • The difference between coaching and managing. • Discovering the Law of Limited Performance. • Assessing your Leadership Skills. • Understanding the cause of human behavior. • Determining what motivates your people. • Implementing a successful coaching process. • Coaching people to higher effectiveness. • Diagnosing problems and prescribing cures. • Influencing people through your beliefs about them. By the end of the certification, participants will: • Understand the factors necessary for creating sustained behavior change. • Experience, practice, and deliver portions of the seminar and eight-weekly follow-up sessions. • Learn successful facilitation tips and program implementation strategies. • Discover the power of consistent, focused coaching to goals. • Explore how to create a positive, challenging environment where people motivate themselves and continually perform on higher and higher levels. • Build positive self-belief in their ability to coach others to higher performance. • Share best practices.
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    Nashville, TN

  • Feb 9, 2026
    -
    Feb 12, 2026

    Mon Feb 9, 2026
    8:00 am - 5:00 pm

    Tue Feb 10, 2026
    8:00 am - 5:00 pm

    Wed Feb 11, 2026
    8:00 am - 5:00 pm

    Thu Feb 12, 2026
    8:00 am - 12:00 pm

    8
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    Virtual Meeting

  • Jun 15, 2026
    -
    Jun 18, 2026

    Mon Jun 15, 2026
    8:00 am - 5:00 pm

    Tue Jun 16, 2026
    8:00 am - 5:00 pm

    Wed Jun 17, 2026
    8:00 am - 5:00 pm

    Thu Jun 18, 2026
    8:00 am - 12:00 pm

    20
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Register Today

Integrity Service

A 3.5 Day Certification
Go To Registration Form
Integrity Service® is a comprehensive process designed to help employees, managers, and leadership develop the appropriate attitudes, values, skills and behaviors necessary for a customer-focused organization. The goal of Integrity Service is to affect behavior change, not just teach skills. This is accomplished through practice, repetition and positive reinforcement. Integrity Service creates a culture where principles of exceptional service become automatic behaviors.
Integrity Service® is a comprehensive process designed to help employees, managers, and leadership develop the appropriate attitudes, values, skills and behaviors necessary for a customer-focused organization. The goal of Integrity Service is to affect behavior change, not just teach skills. This is accomplished through practice, repetition and positive reinforcement. Integrity Service creates a culture where principles of exceptional service become automatic behaviors. The core process of Integrity Service® includes: • GVALHI—a proven Customer Satisfaction System™. • Behavior Styles® model and language to enhance communication with customers. • A four-step Problem Solving Formula to create a roadmap for successful problem. • Structured Follow-Up process. • Learning dynamics that target attitudes and beliefs as well as skills. • Ongoing Performance Accelerator Sessions. By the end of the certification, participants will: • Understand the factors necessary for creating sustained behavior change. • Experience, practice, and deliver portions of the seminar and seven-weekly follow-up sessions. • Learn successful facilitation tips and program implementation strategies. • Discover the power of team synergy when internal and external customers are valued. • Build positive self-beliefs and appreciation for the uniqueness of others. • Share best practices.
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    Virtual Meeting

  • Apr 13, 2026
    -
    Apr 16, 2026

    Mon Apr 13, 2026
    8:00 am - 5:00 pm

    Tue Apr 14, 2026
    8:00 am - 5:00 pm

    Wed Apr 15, 2026
    8:00 am - 5:00 pm

    Thu Apr 16, 2026
    8:00 am - 12:00 pm

    19
Virtual Meeting times are
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Register Today

Integrity Selling

A 3.5 Day Certification
Go To Registration Form
Integrity Selling® is a comprehensive ethics and values-based sales development process that redefines selling as an activity of identifying and filling wants or needs and creating value for customers. Integrity Selling® leverages Integrity Solutions® proprietary learning methodology and is based on the foundational process used for developing customer needs-focused consultative sales skills.
Integrity Selling® is a comprehensive ethics and values-based sales development process that redefines selling as an activity of identifying and filling wants or needs and creating value for customers. Integrity Selling® leverages Integrity Solutions® proprietary learning methodology and is based on the foundational process used for developing customer needs-focused consultative sales skills. The core process of Integrity Selling® includes: • AID,Inc.®—a needs-focused selling system. • Behavior Styles® model and language to enhance communication with customers. • Structured Follow-Up process. • Learning dynamics that target attitudes and beliefs as well as skills. • Ongoing Performance Accelerator Sessions By the end of the certification, participants will: • Understand the factors necessary for creating sustained behavior change. • Experience, practice, and deliver portions of the seminar and eight-weekly follow-up sessions. • Learn successful facilitation tips and program implementation strategies. • Discover the power of the Interview Step and its impact on the rest of the process. • Determine the impact of values, ethics and mindset on sales effectiveness. • Understand how to develop the key traits of highly successful salespeople. • Share best practices.
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    Virtual Meeting

  • Jan 26, 2026
    -
    Jan 29, 2026

    Mon Jan 26, 2026
    8:00 am - 5:00 pm

    Tue Jan 27, 2026
    8:00 am - 5:00 pm

    Wed Jan 28, 2026
    8:00 am - 5:00 pm

    Thu Jan 29, 2026
    8:00 am - 12:00 pm

    15
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    Nashville, TN

  • Mar 16, 2026
    -
    Mar 19, 2026

    Mon Mar 16, 2026
    8:00 am - 5:00 pm

    Tue Mar 17, 2026
    8:00 am - 5:00 pm

    Wed Mar 18, 2026
    8:00 am - 5:00 pm

    Thu Mar 19, 2026
    8:00 am - 12:00 pm

    20

  • May 4, 2026
    -
    May 7, 2026

    Mon May 4, 2026
    8:00 am - 5:00 pm

    Tue May 5, 2026
    8:00 am - 5:00 pm

    Wed May 6, 2026
    8:00 am - 5:00 pm

    Thu May 7, 2026
    8:00 am - 12:00 pm

    14
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Register Today

The Member Advantage/Integrity Selling for Service Professionals

A 3.5 Day Certification
Go To Registration Form
Integrity Selling for Service Professionals® (ISSP) is an interactive process that equips individuals to impact customer loyalty as they demonstrate ethically driven service and sales behaviors. Regardless of responsibilities or titles within an organization, any individual can positively impact each customer experience through teamwork and actions that build deeper relationships. These abilities are rarely learned intellectually, and yet, they are developed experientially. By better understanding the importance of a loyal customer, practicing excellent service principles, and listening for additional sales or services opportunities—participants enhance their ability and commitment to create customer value.
Integrity Selling for Service Professionals® (ISSP) is an interactive process that equips individuals to impact customer loyalty as they demonstrate ethically driven service and sales behaviors. Regardless of responsibilities or titles within an organization, any individual can positively impact each customer experience through teamwork and actions that build deeper relationships. These abilities are rarely learned intellectually, and yet, they are developed experientially. By better understanding the importance of a loyal customer, practicing excellent service principles, and listening for additional sales or services opportunities—participants enhance their ability and commitment to create customer value. The Member Advantage™ (TMA™) is the credit union version of this process jointly created by Integrity Solutions and Allied Solutions. The core process of TMA/ISSP includes: • Customer/Member Needs-Focused Communication Model to build long-term relationships. • Easy to Use Behavior Styles® Language to enhance communication with customers/members. • A structured process to create value through effective problem solving. • Structured Follow-up Modules. • Learning dynamics that target attitudes and beliefs as well as skills. • Ongoing Performance Accelerator Sessions. Some of the topics covered include: • Discussing the Difference between a Product or Process Focus and a Customer/Member Needs Focus. • Practicing an Effective Problem-Solving Process. • Interviewing More Effectively to Identify Specific Needs. • Making a Stronger Impact on Customers/Members. • Identifying and Overcoming Internal Conflicts that Stifle Productivity. • Learning how to identify additional sales or service needs. By the end of the certification, participants will: • Understand the factors necessary for creating sustained behavior change. • Experience, practice, and deliver portions of the seminar and seven-weekly follow-up sessions. • Learn successful facilitation tips and program implementation strategies. • Discover the power of the Interview Step and its impact on the rest of the process. • Determine the impact of values, ethics and mindset on sales/service effectiveness. • Understand how to develop the key traits of highly successful sales/service professionals. • Share best practices.
Learn More

    Nashville, TN

  • Jan 12, 2026
    -
    Jan 15, 2026

    Mon Jan 12, 2026
    8:00 am - 5:00 pm

    Tue Jan 13, 2026
    8:00 am - 5:00 pm

    Wed Jan 14, 2026
    8:00 am - 5:00 pm

    Thu Jan 15, 2026
    8:00 am - 12:00 pm

    10

  • May 18, 2026
    -
    May 21, 2026

    Mon May 18, 2026
    8:00 am - 5:00 pm

    Tue May 19, 2026
    8:00 am - 5:00 pm

    Wed May 20, 2026
    8:00 am - 5:00 pm

    Thu May 21, 2026
    8:00 am - 5:00 pm

    19
Nashville, TN times are
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    Virtual Meeting

  • Mar 2, 2026
    -
    Mar 5, 2026

    Mon Mar 2, 2026
    8:00 am - 5:00 pm

    Tue Mar 3, 2026
    8:00 am - 5:00 pm

    Wed Mar 4, 2026
    8:00 am - 5:00 pm

    Thu Mar 5, 2026
    8:00 am - 12:00 pm

    18
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Register Today

Open Enrollment and Certification Workshop Policy
At Integrity Solutions, we are committed to delivering a high-quality, engaging, and seamless workshop experience. To support our learners and ensure consistent standards, the following policies apply to all Open Enrollment and Certification Workshops.

  1. Workshop Scheduling: Schedules dates for all Open Enrollment and Certification Workshops will be published at least six (6) months in advance. This scheduling cadence allows learners and sponsoring organizations sufficient time to plan participation and travel, if applicable.
  2. Minimum Enrollment Requirement: Each workshop requires a class minimum of six (6) total registered learners in order to proceed as scheduled. Workshops not meeting this enrollment threshold one (1) week prior to the scheduled start date will be reviewed for possible rescheduling.
  3. Workshop Rescheduling and Cancellation by Integrity Solutions: In the event that a workshop does not meet the minimum enrollment requirement, Integrity Solutions will notify all registered learners at least one (1) week prior to the workshop start date. Integrity Solutions is not responsible for any travel costs associated with cancellations for onsite workshops. Learners affected by a canceled workshop will be given the option to 1) Transfer their registration to a future scheduled workshop, or 2) Request a full refund of all fees paid.
  4. Workshop Delivery Format: Open Enrollment Workshops are delivered virtually only via an online learning platform. Certification Workshops may be 1) Held virtually, or 2) Delivered in person at the Integrity Solutions corporate office in Nashville, TN, depending on the workshop type and scheduling.
  5. Learner Cancellations and Refund Policy: Cancellation requests by learners received less than ten (10) days prior to the first day of the scheduled Workshop Date or Service commencement date are non-refundable but may be shifted to a future workshop within the next six (6) months. In such cases of cancellation, the participant or sponsoring organization with be invoiced a fee equal to 100% of the scheduled facilitation, along with any applicable costs related to pre-shipped workshop materials, consumed licenses, and/or previously performed services.
  6. Exceptions and Support: Any exceptions to this policy must be approved in writing by the EVP of Sales or the Head of Marketing at Integrity Solutions.

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