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Call Center Training
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Creating High-Value Conversations
Equip your call center teams with the sales and service behaviors to:
- Maintain a customer-focused mindset and add value throughout the conversation.
- Ask open-ended questions to uncover the customer’s needs, wants, desires and concerns.
- Listen carefully to determine what matters most to the customer before offering solutions.
- Develop an emotional connection with customers and gain their trust.
- Pay attention to the customer’s pace and tone, adjusting their own behavior accordingly.
- Be comfortable asking for the sale.
![He's always available to talk business](https://www.integritysolutions.com/wp-content/uploads/2021/08/iStock-800355164-1380x1035.jpg)
Call Center Training Outcomes
- Customers view agents as solution providers and partners in their success.
- Customers have greater loyalty and seek out advice for additional needs.
- Contact centers report higher call quality as well as number of products and revenue per client.
- Organizations build a strong reputation for integrity, attracting and retaining more customers.
- Organizations enjoy a great sales and service culture with high engagement, enabling them to attract and retain high performers.
Call Center Training Programs
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Integrity Selling for Call Centers
Integrity Selling for Call Centers focuses on the critical skills and ethical sales behaviors that help contact centers forge true customer loyalty.
![insurance training programs](https://www.integritysolutions.com/wp-content/uploads/2021/08/iStock-1211622412-150x150.jpg)
Integrity Service
Create an Exceptional Customer-Focused Culture.
![Demonstrating Industry Expertise in the training industry](https://www.integritysolutions.com/wp-content/uploads/2021/08/iStock-1132135989-150x150.jpg)
Integrity Selling Refresh
A simple and effective way for contact center reps and managers to keep previously learned Integrity Selling principles front-of-mind within their daily workflow—and without taking reps off the phones.
![Call Center Training Gets Results](https://www.integritysolutions.com/wp-content/uploads/2021/08/iStock-1213860371-1-150x150.jpg)
Integrity Selling Elevate
For veterans of Integrity Selling, Elevate offers sustained, virtual sales training & coaching to deepen learning and speed results.
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Integrity Coaching
Empower and equip your people to do great things.
Who we work with
Related Resources
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Put the focus on delivering the value that matters to your customers—and keeps them coming back.
Read our latest blog post, Are Call Centers Giving Customer Conversations Lip Service in Favor of Driving Call Metrics?, to learn more!