Are Communication Skills ‘Soft Skills?’ Hardly...
Responding to customers and colleagues more clearly and efficiently results in solving customer issues faster and lowering support costs. Consistently high standards of communication across all customer-facing teams and channels improves the customer experience, elevates your brand perception with customers. There’s nothing soft about that…
How often do your company’s job descriptions mention “strong communication skills,” in one form or another? But the reality is, many of your people won’t come into their roles with the interpersonal skills required to succeed today- whether it be in-person or, especially now, virtually.
We developed Integrity Communication™ to address the communication skills breakdowns that threaten productivity, employee engagement and retention, customer loyalty, profitability and more. Time loss, internal and customer disputes, low employee engagement and morale, project failure rates, and decreased revenue are just some of what’s at stake.
Your customers and employees have vastly different needs- and expectations- about how they want to be communicated with than even a year ago. You need to move faster to meet customer needs and keep your best people. Isn’t it time you put effective communication skills on the “front burner” of your training & development menu?
TODAY’S WORKPLACE REQUIRES BETTER COMMUNICATION SKILLS
Companies are becoming increasingly flat organizations. Collaboration among cross-functional and project teams has become the norm. Employees expect ongoing coaching and feedback, not sterile annual performance reviews. And the hard truth is, if your people lack the communication skills, behaviors and coaching today’s world demands, your organization could be losing millions of dollars every year in lost productivity, opportunities, and customers.
Integrity Communication™ focuses on the skills and behaviors that foster collaborative, productive and long-term partnerships with both internal and external customers. As business professionals face increasing time constraints, expanded responsibilities, and increasingly diverse, complex, and occasionally even contentious communication it helps people influence others to act.
Integrity Communication™ provides communication skills training that teaches your team the techniques for building rapport, collaborating, problem-solving, and building trust.
COMMUNICATION SKILLS—LIKE SELLING SKILLS— REQUIRES A MUTUAL EXCHANGE OF VALUE.
The most effective communication—the kind that inspires, motivates, builds trust and increases productivity—is rooted in positive attitudes and beliefs about service and collaboration.
With Integrity Communication™ , your team will learn:
- Strategies for collaborating effectively with a broad coalition of stakeholders
- Tactics for building trust and rapport so associates are open to your suggestions
- Techniques for recognizing and adapting to different communication preferences and behavior styles
- Questioning methods for identifying and filling needs
- Skills for expanding influence and gaining agreement
- A simple framework for understanding and working through problems
Communicate, collaborate, and influence more effectively. Increase team performance.Integrity Communication™ creates a common language and dialogue for greater success.
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You Can Improve Collaboration, Communication and Teamwork. Serve Customers Better.
Start with Integrity Communication™