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Energy and Utilities

Energy and utilities providers face challenges of decreasing demand, new competitors, changing customer expectations and heightened regulatory pressures. Long-term growth can’t come from raising prices. Customer retention hinges on superior service, anticipating needs and solving problems swiftly, in ways that create true customer loyalty.

Leading energy and utility companies know that customer “satisfaction” isn’t good enough. They want and need customers for life.

The roots of customer loyalty come from a culture where every employee is completely customer-focused and able to exceed expectations. For viability over the long term, providers need get serious about creating differentiating customer experiences that truly connect with their customer base.

It all starts with stronger teamwork across departments, where communication is seamless, productivity and engagement are high and customers are the central focus.

Knowing what it means to create value for customers is something most people in service roles can get on board with. It’s also how you bridge service and selling, instilling a culture of both across the organization. The mindset shift that comes from this process will unlock the potential of your people to deliver a whole new level of value in every customer interaction.

Power Up Loyalty through Exceptional Service and Value

Energy and Utilities
Training Programs

Our programs address both the skill and the will factors that influence customer-focused behaviors, giving energy and utility companies the edge when it comes to delivering exceptional value through every customer interaction.

Woman smiling at her computer while in agriculture sales training session

Integrity Selling

Establish trust and rapport so customers become more comfortable discussing needs. Learn techniques for better listening and asking better questions. Transition from a transaction to a customer and value-focused mindset.

customer service rep training for utility companies

Integrity Service

A comprehensive customer service training program that follows a process designed to help people understand what it means to be a truly customer-focused organization.

Integrity Coaching

Empower and equip your people to do great things by developing managers who inspire, support and coach.

Enhancement Programs

Integrity Selling Refresh

A simple and effective way for energy and utilities sales teams and their managers to keep previously-learned Integrity Selling principles front of mind within their daily workflow and without interrupting their day.

Integrity Selling Elevate

For graduates of Integrity Selling, Integrity Selling Elevate offers sustained, virtual sales training and coaching to deepen learning and speed results.