Credit Union Training Programs
We’ve tailored our core programs like Integrity Selling® and Integrity Service to meet the unique needs of credit unions. With a long, successful track record working with credit unions, we understand your issues and members. We speak your language. And we’ll partner with you to deliver the business impact you want.
The Member Advantage
A proven, needs-focused approach for developing consultative sales behaviors, instilling supportive leadership practices and creating an inner drive within your employees to achieve more than they ever thought possible—for themselves and for the members they serve.
A comprehensive process designed to help people understand what it means to be a truly customer-focused organization.
Behavior Styles Assessments
The ability to create rapport and connections is fundamental in sales, leadership, customer service and in everyday life. Integrity Solutions’ Behavior Styles® assessment, now called Communicating With Impact, creates personal chemistry and deeper connected relationships that are applicable in business and all aspects of life.
Learn and teach your team the techniques for listening more intently for members’ cues, identifying needs, problem-solving, and building trust. Integrity Communication® focuses on collaborative behaviors that foster productive and long-term partnerships with both internal and external customers. As business professionals face increasing time constraints, expanded responsibilities, and increasingly diverse, complex, and—occasionally even contentious—communication, it helps people influence others to act.
The Member Advantage™ is a great culture fit for us because it speaks to having those conversations with members, and it’s easy to grasp. Integrity Solutions’ philosophy really matches our own. Even the way TMA was presented to us when we were the customer — that was the same approach we wanted to instill with our team.Laura Enquist, Director of Retail Delivery
We look to Integrity Solutions to be a catalyst in assisting us to deliver on our promises of internal and external excellence in culture, service execution, results orientation and human development. For more than five years, as a trusted partner Integrity Solutions has delivered on being such a catalyst. Our legacy of a strong “Service is Sales, Sales is Service” culture has been significantly enhanced through the assimilation of The Member Advantage™ for front-line staff as they communicate and connect with our cherished membership.Chris O’Malley, Senior Vice President Branch and Support Operations / Chief Information Officer
There was a lot of negativity in the beginning when we talked about selling. No one wanted to become a ‘used car salesman.’ With Integrity Solutions’ approach, I was able to show our staff that a sales and service culture means understanding the needs of the members and fulfilling those needs. By doing that we’re actually providing great service—and that’s our ultimate goal.Robert Blumberg, CEO
Exceptional engagement is a primary driver of what we do every day; it’s members first with everything. We wanted a program that neared that, that was consultative in nature. We interviewed several programs in the market and found that Integrity most aligned with what we were trying to accomplish and, even more importantly, with our core values.Christopher Groshco, Assistant Vice President Sales & Service
What I like about Integrity Selling, the most, is it’s not just a way to sell products. The underlying process builds long term relationships. You build trust and you build respect. Yes we do a great job of selling our products, but the long term benefit to us is serving the members and building that trusting relationship.Michael Raley, President and CEO
Who we work with
Here’s just a sampling of the dozens of credit unions we’ve been proud to partner with over the years.
Bridging the Gap Between Service and Selling
Every time customer service professionals interact with a customer, they are influencing satisfaction and loyalty.
Active Listening and A Questioning Mindset: A Powerful Combination
You won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations….
Credit Unions Across the Country Trust Integrity Solutions to Deliver Unmatched Value to their Members.
Let’s talk about how we can help yours