UNLOCK THE SKILL AND WILL TO

Create a Customer-Centric Sales and Service Culture

Unleash the passion and drive in your people to create lasting customer loyalty.

See How We Work

WHAT WE DO

GROW YOUR BEST EMPLOYEES. CREATE TRUE CUSTOMER LOYALTY.

Our sales training, coaching and customer service solutions engage people to break through performance-limiting behaviors so they can create the kind of customer value that translates into long-term loyalty and profitable growth.

Our Approach

THE INTEGRITY DIFFERENCE

Go beyond just skills and focus on the critical attitudes, beliefs and values that inspire people to become top performers. Our approach to sales training and coaching helps people set meaningful goals, create the confidence and pride to succeed and see more in themselves than they ever thought possible.

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  • MORE THAN SKILLS & PROCESS

    Our learning solutions teach world-class selling, coaching and customer service skills. But we don't stop there! They also change mindsets, fuel inner motivation and align behaviors behind a customer-focused strategy and culture.

  • VALUES-BASED

    We give people a practical, relevant way to live out your organization’s values in every interaction, whether with external customers or with their colleagues, leaders and direct reports.

Success Stories

INTEGRITY DRIVES RESULTS

Don’t take our word for it. Read about the results some of our many clients have achieved.

  • Largest credit union in the Pacific Northwest significantly increases member engagement, net promoter scores, member loyalty.

    Download Case Study
  • INCREASED SALES TEAM CONFIDENCE AND PRODUCTIVITY CREATES DEEPER CUSTOMER RELATIONSHIPS

    Download Case Study
  • INTEGRITY SOLUTIONS HELPS AAA IMPROVE CUSTOMER LOYALTY, INCREASE SALES AND REFERRALS

    Download Case Study

How We Work With Clients

  1. Conduct a Needs Assessment

    Includes discussions around your key challenges and goals, online assessments to pinpoint immediate-impact areas, and strategizing a solution around your priorities and outcomes.

  2. Recommend Solutions

    Tailored recommendations to accelerate performance and results, based on a thorough understanding of your unique requirements.

  3. Customize Content for Relevancy

    Customization of solution specifically for your performance and business context, recognizing every organization is different.

  4. Design a Customized Implementation

    A collaborative process to determine how, when and where to launch your implementation for maximum results.

  5. Establish measurement criteria

    Co-development of a simple but effective measurement strategy that keeps you on track to get the results you need.

  6. Provide ongoing service and support

    Continued support and expertise to win more customers, keep more customers, grow profitable revenue, and address your ongoing people and organizational needs.

Upcoming Certifications See All

Integrity Selling – Nice

Nice, Provence-Alpes-Côte d'Azur

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The Member Advantage/Integrity Selling for Service Professionals

Nashville, TN

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Ready to inspire your employees to drive breakthrough results?

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