Hospitals & Clinics
EVERYONE BENEFITS FROM A STRONG SERVICE CULTURE:
We’ve worked with over 150 hospitals and other healthcare organizations, developing the patient-centric skillsets, mindset and motivation of more than 200,000 people. The benefits of an Integrity-driven service culture extend to patients, their family members, staff and management alike, with documented results including:
- Improved employee satisfaction
- Better relationships between managers and staff
- Increased patient satisfaction
- Enhanced teamwork
- Improved communication between departments
- Decreased turnover
Clinic and Hospital Customer Service Training Programs
Integrity Service for Healthcare
Integrity Service® for Healthcare is a comprehensive clinic and hospital customer service training process designed to help healthcare employees understand what it means to be a truly patient-centered, customer-focused organization. Integrity Service participants are better able to identify and serve internal and external customers, focus on their job purpose versus job function, and understand how attitudes, motives and values influence the perception of service.
Integrity Communication: Behind every patient’s hospital journey is your team of dedicated people. From the clinical staff to operators in the call center, coordination and timely communication of information are keys to excellent patient care and satisfaction.
After one year of implementing, our expectations have been exceeded. More than 90% of the participants tell us their customer service behaviors and attitudes have improved. To a person, the Integrity Solutions team truly practice what they preach.
Our service culture is built on the foundation of ‘doing the right thing because it’s the right thing to do’ for our patients and employees. We approach every year with renewed commitment to this goal. Integrity Solutions has been a valuable partner in our journey.
We partnered with Integrity Solutions to create a two-year leadership development curriculum. As a result, leadership understand how to coach improved communication, problem solving, change management and accountability. The transformation has been nothing short of amazing.
Who we work with
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