Bank Training Programs
Our bank training programs build and sustain an ethical, proactive, value-driven banking culture that deepens customer engagement and loyalty.
Integrity Selling for Banking
Adopt a customer-needs focused process for establishing trust and rapport so customers become more comfortable discussing needs. Learn techniques for better listening and asking better questions. Transition from a transaction- to a customer-focused mindset.
Integrity Selling for Call Centers
Focus on the critical skills for building rapport and ethical sales behaviors designed to forge true customer loyalty. Adopt a positive mindset about service and selling. Recognize clues for communicating with different Behavior Styles.
The skills to coach with integrity and nuance for different situations and styles and the will to make coaching a natural habit. Achieve long-term business outcomes by embracing your role as coach. Empower and equip your people to do great things.
A comprehensive customer service training program that follows a process designed to help people understand what it means to be a truly customer-focused organization.
Integrity Selling Refresh
A simple and effective way for banking employees and their managers to keep previously-learned Integrity Selling principles front-of-mind within their daily workflow without interrupting their day.
Integrity Selling Elevate
For graduates of Integrity Selling, Elevate offers sustained, virtual sales training and coaching to deepen learning and speed results.
The course was engaging and compelling, not your stereotypical sales training. Both the coursework and instructor encouraged participation and interaction, which increased focus and engagement from employees taking part in the training. The weekly classes helped form habits and improved long-term retention of the curriculum.Jimmy Conyers
I have been involved in many training sessions throughout my career but never have I found a greater ROI than Integrity Solutions. It is a common-sense approach based on building relationships and adding value rather than product pushing. Integrity Solutions will be a strategic partner of our organization from this point forward because it is a natural fit with our culture and core values.Angie Simpson
You know, when you onboard something like this you hope to hear these stories over time- but to hear these success stories, in this quantity, with this level of success so quickly after beginning training is nothing short of exciting and inspiring.
When looking for transformational leadership and building an integrity based sales culture the Integrity program delivered beyond expectations. I have found the Integrity Solution’s programs to be the most effective and influential in delivering customer-centric, integrity-based solutions which have resulted in increased sales volumes, improved customer satisfaction and staff engagement.Steve Nemeth
The proof is in the success metrics. Every metric – assets, loan volume, deposit volume, households and services per household – are up.Rob Stephenson
Integrity Selling…resonated with our own corporate values. Selling was not about forcing your products and services on customers, it was about genuinely trying to establish customers’ needs and wants, and finding solutions for them.Peter Sullivan
Who we work with
How Banks and Credit Unions Are Getting Serious About Culture Change and Employee Engagement
With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions…
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