A consultative approach
Integrity Solutions has worked for decades with healthcare services organizations, enabling them maintain the focus on quality of life and offer services with each person’s needs in mind. We partner with you to ensure you’re creating value and differentiating in ways that are relevant and meaningful while building credibility in the process.
We’ll help you:
- implement a common sales and customer service framework that aligns well with your culture and mission
- improve outcomes by overcoming clinicians’ negative views of selling and providing them with a logical, simple communication process
- tailor solutions to the needs and priorities of each individual patient by asking needs-based questions
- demonstrate values-based processes and approaches with patients, families and partners
Healthcare Services Training Programs
How does “selling” come into play in a retirement community? Integrity Selling helps everyone have a more positive experience by asking needs-based questions and tailoring the approach to address the needs and priorities of each potential client with the utmost compassion and professionalism.
Empower and equip your people to do great things by creating managers that inspire, support and coach.
Create an Exceptional, Customer-Focused Culture with Integrity Service healthcare customer service training.
Integrity Selling Refresh
A simple and effective way for healthcare services employees and managers to keep previously-learned Integrity Selling principles front-of-mind within their daily workflow and without taking attention away from clients.
Integrity Selling Elevate
For graduates of Integrity Selling, Elevate offers sustained, virtual sales training & coaching to deepen learning and speed results.
“It’s all about conversion rates in this business — seeking referral sources and securing referrals (or in some cases working directly with a family). Many of our sales folks are nurses or clinicians that have shifted into business development type roles. Integrity Selling and Coaching totally resonate with this group. It’s non-threatening, principles-based and consultative. Furthermore, the follow-ups are proving to be ’gold‘ (according to the facilitator), as it’s literally a collaborative learning and sharing/building of best practices.”Current Healthcare Services client