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Healthcare Services

Healthcare Customer Service Training

As a mission-driven healthcare services organization, your priorities are to improve the quality of life of those you serve and to take the right approach when dealing with loved ones who are having to make hard, emotional decisions.

As a business, you also have to ensure a healthy flow of referrals that you can then turn into new clients. This business development role may feel downright uncomfortable for many of your employees, though, especially those with healthcare or clinical backgrounds. The idea of “selling” may seem contrary to their experience as service providers. As a result, even if you’re able to secure referrals, your conversion rates might remain low.

Part of the reason is that employees in more service-oriented roles often have misconceptions about what sales really means in a value-driven world. It’s a mindset issue that has to be overcome as today’s healthcare environment puts more pressure on everyone to be part of the effort to increase trust, enhance the organization’s reputation, improve services and create more value in the eyes of patients and their family members. All of these are central to creating a thriving organization while also remaining true to the mission and the people you are dedicated to serve.

A consultative approach

Integrity Solutions has worked for decades with healthcare services organizations, enabling them maintain the focus on quality of life and offer services with each person’s needs in mind. We partner with you to ensure you’re creating value and differentiating in ways that are relevant and meaningful while building credibility in the process.

We’ll help you: 

  • implement a common framework that aligns well with your culture 
  • improve outcomes by overcoming clinicians’ negative views of selling and providing them with a logical, simple communication process
  • tailor solutions to the needs and priorities of each individual patient by asking needs-based questions
  • demonstrate values-based processes and approaches with patients, families and partners

Healthcare Services Training Programs

Foundational Programs

Woman smiling at her computer while in agriculture sales training session

Integrity Selling®

How does “selling” come into play in a retirement community? Integrity Selling helps everyone have a more positive experience by asking needs-based questions and tailoring the approach to address the needs and priorities of each potential client with the utmost compassion and professionalism.  

Coaching agriculture sales training for teams

 Integrity Coaching

Empower and equip your people to do great things by creating managers that inspire, support and coach.

Healthcare Customer Service Training for hospitals

Integrity Service

Create an Exceptional, Customer-Focused Culture with Integrity Service healthcare customer service training.

Enhancement Programs

training programs for coaching

Integrity Selling Refresh

A simple and effective way for healthcare services employees and managers to keep previously-learned Integrity Selling principles front-of-mind within their daily workflow and without taking attention away from clients.

Healthcare Customer Service Training for selling

Integrity Selling Elevate

For graduates of Integrity Selling, Elevate offers sustained, virtual sales training & coaching to deepen learning and speed results. 

Testimonials

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“It’s all about conversion rates in this business — seeking referral sources and securing referrals (or in some cases working directly with a family). Many of our sales folks are nurses or clinicians that have shifted into business development type roles. Integrity Selling and Coaching totally resonate with this group. It’s non-threatening, principles-based and consultative. Furthermore, the follow-ups are proving to be ’gold‘ (according to the facilitator), as it’s literally a collaborative learning and sharing/building of best practices.”

Current Healthcare Services client

Who we work with

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healthcare customer service training program

Deliver Exceptional Service and Create More Value with a Compassionate, Integrity-Driven Approach

Let’s Talk About How.