IQ and EQ equals success

Leaders who are self-aware and emotionally intelligent can inspire and motivate their teams better and gain greater respect.

We now know that managers with high emotional intelligence are more likely to become great leaders and coaches. Emotional intelligence is defined by the ability to understand and manage our emotions and those around us. Daniel Goleman, expert in psychology and brain sciences, shared research in his book Emotional Intelligence, showing that up to 90% of performance effectiveness is due to emotional savvy rather than technical knowledge.

In today’s workplace, emotional intelligence allows individuals to management relationships, navigate social networks, influence and inspire others. These abilities can influence productivity, efficiency and collaboration.

Benefits of Cultivating Emotional Intelligence Skills


Leaders are more self-aware. They can recognize emotions as they arise in response to an action or situation. This self-awareness allows them to address problems and handle the situation better.


Regulation of emotions is the next step in emotional intelligence. By regulating emotions, individuals are less likely to make rash or hasty decisions, or let their emotions take over.

Social Awareness

Being sensitive to the emotions of others allows leaders to discern what is going on around them. They are able to sympathize, give helpful feedback, inspire and motivate. These traits allow the leader to gain respect and loyalty.

Relationship Management

Effective communication and conflict resolution are benefits of emotional intelligence. Leaders must be able to clearly express their thoughts and know whether their co-workers are listening. Also, conflict resolution is an important part of communication. Leaders can mediate disagreements and help walk through effective solutions.

Emotional intelligence has become so important to the workplace that many companies look through the lens of EI in hiring, promoting, and developing their employees.

About the Author
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Terri O’Halloran

Vice President of Client Development

Terri partners with our clients to strategically plan, implement, and sustain high performing sales and customer service cultures that achieve...
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