Home / Customer Service: Going Beyond the Script Customer Service: Going Beyond the Script Building Great Customer Service Teams How can training build a strong relationship between customer service and sales? And how can you go “beyond the script?” Empower your customer service teams and contact centers to become true problem solvers. What’s the best approach to building lasting results with customer service teams? This is the 7th in our Integrity Solutions podcast series, a discussion with Johnny Walker. You can also see our related blog on this theme. Share This Post: Related Episodes The Pit Crew Strategy Behind Clinical Sales Influence with Michelle Dillon and Amanda Ervin Guests: Michelle Dillon and Amanda Ervin In this Mental Selling episode, you’ll learn: Jump into the conversation: Additional Resources From This Episode: Raise your Mental Selling… EP. 136 July 23, 2026 27:58 When Service Meets Sales in Healthcare with Michelle Dillon and Amanda Ervin Guests: Michelle Dillon and Amanda Ervin In this Mental Selling episode, you’ll learn: Jump into the conversation: Additional Resources From This Episode: Raise your Mental Selling… EP. 135 July 9, 2026 21:15 Human-Centric Selling and Risk-Aware Growth with Jack Haworth Guests: Jack Haworth In this Mental Selling episode, you’ll learn: Jump into the conversation: Additional Resources From This Episode: Raise your Mental Selling… EP. 134 June 4, 2026 29:45 When Compliance Meets Culture in Banking with Jack Haworth Guests: Jack Haworth In this Mental Selling episode, you’ll learn: Jump into the conversation: Additional Resources From This Episode: Raise your Mental Selling… EP. 133 May 15, 2026 23:47