While you may already be familiar with Behavior Styles® and how they apply to sales and coaching situations, the shift to remote work — not to mention the stress many are under — has added a new dimension to the way we interact. By understanding and adapting to the Behavior Styles® of others, you can build trust and rapport even from a distance.

The first step is knowing your own style. With continued change and disruption hitting the workplace, it’s even more important to get your messages across clearly and empathetically. Identifying and connecting with the other person’s Behavior Style should always be part of your pre-call planning and coaching discussion prep.

This handy and practical guide will help you become more self-aware by understanding more about your own tendencies, the strengths and challenges of each Behavior Style- what they do best and what’s hard for them- and specific tips for how to help others feel more connected, valued and heard.