Our Approach

IGNITE THE PASSION TO DELIVER SUPERIOR CUSTOMER VALUE

The Integrity Difference

AN ESSENTIAL FOCUS ON UNLEASHING MOTIVATION DRIVE

Most training promises to impart knowledge and develop new behaviors. But top-performing sales and service professionals have a special advantage.

They’re driven by a set of attitudes, beliefs and values that inspire them to achieve more—for their customers, their organization and themselves.

By connecting knowledge, skills and values, our approach helps people unlock and consistently apply their own personal leverage points of success.

Our Philosophy

Our approach is guided by a simple but powerful philosophy:
Integrity earns trust. Trust builds relationships.
Relationships create long-term customer loyalty and advocacy.

Our Unique Approach

We help you tackle one of the most persistent learning challenges: Unlocking people's belief in themselves, their roles, and the value they bring to customers every day. Training must go far beyond the 'How' and address the all-important 'Why'. Here’s how we do it.

Grounded in Values

Changes mindsets, ignites motivation and aligns with cultural expectations.

Integrated Coaching

Engages managers to model, coach and overcome performance-limiting behaviors.

Principles-based

Helps the middle move up and the best get better, no matter what their roles are.

Sequenced Continuous Learning

Creates accountability, solidifies new behaviors and ensures training ROI.

Behavior Change Timeline

Pre/Post Assessment

Sets benchmarks, measures results and validates changed behaviors.

Leader/Manager Development

Introduces concepts, sets leadership expectations and emphasizes the manager’s critical role in modeling and coaching the process.

Facilitator Certification

Equips your internal facilitators to manage the behavior change process and apply our learning methodologies to develop your employees.

Initial Seminar

Introduces key concepts, skills and behaviors and sets the stage for sequenced continuous learning.

Structured Follow-Up

Six-to-eight-week structured follow-up activities that facilitate real-world application, accountability and team building.

Supportive Coaching

Continual performance feedback, support, reinforcement and culture building.

Advanced Application / Ongoing Reinforcement

Deep dives and continual growth opportunities to expand belief boundaries and help people reach new success levels.

The Forgetting Curve

Structured follow-up comes standard with every Integrity Solutions learning experience. Why? Because people forget 75% of what they learned in a training event within 48 hours if they don’t immediately apply it and receive coaching or feedback.

Research conducted by G. V. Goddard and others shows that without a formal process that holds people accountable to immediately applying what they’ve learned, retention falls at an accelerating rate. The result? Little to no behavior change or performance improvement. Goddard’s “Forgetting Curve” illustrates that without reinforcement and application within two days of a learning event 75% of the information covered will be forgotten. Our approach ensures your investments won’t be lost to the Forgetting Curve.

Our insights

  • Turbo-Charging Passion to Drive Sales Performance

    An Integrity Solutions Research Brief What’s the most overlooked component of salesperson development and coaching—and one that helps top performers drive up to 20% more in sales performance? New research…

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  • The Three Conversations That Unlock Sales Success

    Keys to success for top-performing sales teams. New research data points to how some companies take a different approach to training and developing their sales teams and get a 20%…

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  • eBook: Who Will Your Superstars Be in a Year? Your Coaching Game Plan

    69% of leaders are uncomfortable communicating with staff. That’s nearly 7 in 10! Is it any coincidence that 7 in 10 employees are disengaged? Employees need effective communication. They crave…

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Looking to create A True Customer-Focused Culture? We Understand Your Industry’s Challenges

Let us Show You the Way