Most training promises to impart knowledge and develop new behaviors. But top-performing sales and service professionals have a special advantage.
They’re driven by a set of attitudes, beliefs and values that inspire them to achieve more—for their customers, their organization and themselves.
By connecting knowledge, skills and values, our customer-centric approach helps people unlock and consistently apply their own personal leverage points of success.
And Integrity helps “sales-reticent” organizations and individuals embrace their sales role with an approach that feels honest and authentic.
Our approach is guided by a simple but powerful philosophy:
Integrity earns trust. Trust builds relationships.
Relationships create long-term customer loyalty and advocacy.
We help you tackle one of the most persistent learning challenges: Unlocking people's belief in themselves, their roles, and the value they bring to customers every day. Training must go far beyond the 'How' and address the all-important 'Why'. Here’s how we do it.
Grounded in ValuesChanges mindsets, ignites motivation and aligns with cultural expectations.
Integrated CoachingEngages managers to model, coach and overcome performance-limiting behaviors.
Principles-basedHelps the middle move up and the best get better, no matter what their roles are.
Sequenced Continuous LearningCreates accountability, solidifies new behaviors and ensures training ROI.
Structured follow-up comes standard with every Integrity Solutions learning experience. Why? Because people forget 75% of what they learned in a training event within 48 hours if they don’t immediately apply it and receive coaching or feedback.
Research conducted by G. V. Goddard and others shows that without a formal process that holds people accountable to immediately applying what they’ve learned, retention falls at an accelerating rate. The result? Little to no behavior change or performance improvement. Goddard’s “Forgetting Curve” illustrates that without reinforcement and application within two days of a learning event 75% of the information covered will be forgotten. Our approach ensures your investments won’t be lost to the Forgetting Curve.