Every day, more people bring integrity to their business by changing the way they sell to and serve customers, coach and lead their people. How? And what has it meant to their business? Read, download, and listen here.
Customer Engagement With A Human Touch Is A Powerful Thing
When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, asking the right questions and…
Learning the four different Behavior Styles — Doer, Talker, Controller and Supporter — and understanding your own style is a critical aspect of effective leadership and self-awareness. Learning to adapt…
Active Listening and A Questioning Mindset: A Powerful Combination
You won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations. By Brian Snader Whether you’re in a B2B industry or…
Are You Focused on What Matters Most to Your Customers?
The greatest opportunity for moving the needle on customer loyalty—that critical factor for driving long-term growth and maintaining a competitive edge—isn’t going to be found in a piece of technology,…
All healthy, long-lasting customer relationships are based on trust, integrity and mutual respect. In our private lives, keeping a promise is seen as something sacred. We swear to cross our…
Get to the Heart of the Sales Mindset and Increase Questioning Confidence
If your employees struggle with a willingness to ask the questions that will deliver more client value, you need focus on shifting their mindsets and building their confidence. One of…
How Do Sales Leaders Make the Investment in Sales Enablement Pay Off? Sales Enablement is one of the biggest- but also more confusing- buzz words in business today. Many sales…
Are Data and Technology Actually Hindering Inside Sales Teams?
A customer-needs-focused philosophy is just as important for inside sales teams as it is for the external salespeople—in some ways, even more so. By Will Milano What’s on the minds…
Translating Your Investment in Sales Enablement Into Sales Performance
How can you use sales enablement tools and tactics to help your sales people increase the quantity and quality of the conversations they have with prospects — and drive stronger…
